Jackie Guerra
Converse,TX
Summary
Caring and compassionate professional experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
11
11
years of professional experience
Work History
Supplemental Care Giver
Children Without Placement
11.2023 - Current
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Organize and facilitated recreational activities to engage youth in positive, team-building experiences.
- Supervise youth in residential and in the community to minimize risks and offer support.
- Work with youth to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Maintained safety and security by overseeing youth in all environments.
- Implemented strategies to reduce anxiety and stress levels in youths.
Navigator
Morgan's Wonderland
03.2023 - Current
- Provide emotional support to enhance well-being and coping skills.
- Provide assistance to individuals with disabilities by helping with activities of daily living.
- Maintain confidentiality and privacy to protect individual's rights and well-being.
- Engage individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Offer respite care for families to support well-being and prevent burnout.
- Monitor children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
- Respond to inquiries from parents and guardians.
- Use positive reinforcement techniques to promote patience and other good behaviors in children.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Identify care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provide evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Employment Specialist
Haven For Hope
11.2019 - 02.2023
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Residential Dorm Supervisor WITP
Center For Health Care Services
01.2013 - 08.2020
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Helped members living with mental health issues and substance abuse conditions with treatment/counseling needs.
- Completed daily member welfare checks and coordinated with facility staff to meet all member needs.
- Conducted weekly meetings with directors and assessed and advocated member needs; recommended solutions and strategies to improve member care and satisfaction.
- Fostered relationships with members and worked with new members to optimize acclimation and ease transition to new living environment.
- Provided comprehensive case management services, created treatment plans, safety plans and connected members and families to appropriate resources.
- Worked well in a team setting, providing support and guidance as well as for member.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction. Deescalation Skills, Grounding Techniques and Motivational Interviewing
- Kept accurate records of member interactions to be used for training, quality assurance and future reference.
- Escalated member behavior issues to management for appropriate action to be taken.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with members
Education
Health Careers High School
San Antonio, TX5 1988
Skills
- Team management
- Organization
- Planning and coordination
- Problem resolution
- Supervision
- Relationship development
- Positive Reinforcement
- Trauma-Informed Care
- Behavioral Support Planning
- Motivating Members
- Behavior Redirection
- Critical Thinking
- Conflict Resolution
- Behavioral Disorders
Languages
Spanish
Full Professional
Timeline
Supplemental Care Giver
Children Without Placement
11.2023 - Current
Navigator
Morgan's Wonderland
03.2023 - Current
Employment Specialist
Haven For Hope
11.2019 - 02.2023
Residential Dorm Supervisor WITP
Center For Health Care Services
01.2013 - 08.2020
Health Careers High School
Similar Profiles
Pascale SimeonPascale Simeon
Infirmière clinicienne at Placement Premier Soin, Placement du BonheurInfirmière clinicienne at Placement Premier Soin, Placement du Bonheur
Ariana PascaruAriana Pascaru
préposé bénéficiaire at Placement RH Quevillon/ Placement Premier Soin/ Médic ORpréposé bénéficiaire at Placement RH Quevillon/ Placement Premier Soin/ Médic OR
Luc LietardLuc Lietard
Installateur Électricien at Moreno PlacementInstallateur Électricien at Moreno Placement
Hollie ParkerHollie Parker
Neonatal Transport Respiratory Therapist at North Central Baptist HospitalNeonatal Transport Respiratory Therapist at North Central Baptist Hospital
Jeremy FalknerJeremy Falkner
Associate Auto Adjuster at USAAAssociate Auto Adjuster at USAA