Jackie Harper
Lithonia,GA
Summary
A driven, detailed professional with 20+ years of IT experience offering extensive technical expertise and project management as well as exceptional analytical and organizational skills. Skilled in coordinating multiple projects simultaneously and establishing effective working relationships with external and internal customers.
Overview
20
20
years of professional experience
Work History
Onshore Tech Team Leader Business Objects - Application Developer
Accenture
10.2023 - 08.2024
- Reviewed business requirements and performed impact analysis in existing applications through code and data analysis to create the impact analysis document
- Performed data profiling and source-to-target mapping (including complex business rules) of healthcare application
- Worked with Development Team to develop estimates
- Participated in ETL technical reviews
- Provided technical leadership and guidance for Offshore technical team in India
Onshore Tech Team Leader for P&CDM (Property & Casualty Data Management) Workstream
Accenture
06.2021 - 08.2023
- Assisted in the analysis of Kemper's reporting/data mart requirements
- Assisted in the design and development of ETL solutions using Informatica IICS to populate the SNOWFLAKE data vault
- Provided technical leadership and guidance for Offshore technical team in Manilla
Tech Team Leader for 2 Workstreams; Infogix Retirement and Accounting Automation
Accenture
11.2020 - 05.2021
- Received business requirements on Infogix retiring controls and translated into technical specification for IICS conversion
- Received business requirement on manual accounting processes and translated into technical specifications for IICS conversion
- Participated in daily scrums with business owners/users providing status updates
- Participated in functional requirement reviews with business user to ensure accuracy and agreement on approach
- Provided technical leadership and guidance for Offshore technical team in Manilla
Virtual CSR Support – Rapid Responder
Accenture
09.2020 - 11.2020
- Effectively assisted the Texas unemployed community effected by COVID19 by addressing and solving problems to create a win-win for the incoming caller and clients
- Communicated effectively by being an active listener and fully concentrating and understanding the claimants' concerns
- Performed claims intake by utilizing complex critical thinking skills to navigate client systems to determine work status/eligibility within boundaries of client - provided directions, call handling time, and training materials
- Supported Team Lead by understanding and complying with the call center objectives, performance standards, and policies
Data Integration Specialist
Accenture
10.2018 - 05.2020
- Extracted and transformed client Legacy data and loaded into related APHP MSSQL tables
- Verified loads using SQL
- Created and updated appropriate documents to reflect updates
- Executed test plans as requested
- Tested and documented defects
Informatica Senior Developer
Accenture
04.2018 - 10.2018
- Extracted, transformed and loaded Salesforce data into staged ORACLE data
- Verified loads using SQL
Informatica Developer
Accenture
08.2017 - 02.2018
- Extracted and transformed client Powerplan data and loaded into related ORACLE tables
- Verified loads using SQL
- Created and updated appropriate documents to reflect updates
Informatica Senior Developer
Accenture
04.2017 - 06.2017
- Received and interpret requirements and specifications to extract and load staged ORACLE data into multiple Salesforce objects using Informatica Powercenter
- Extracted, transformed and loaded Salesforce data into staged ORACLE data
- Verified loads using SQL
Senior Programmer/Project Manager
Cognizant Technology Solutions
01.2011 - 04.2016
- Functioned as business subject matter expert in multiple MMIS functional areas
- Also functioned as technical subject matter expert of Informatica tool
- Continued support of NHMMIS Health Enterprise implementation
- Advised and supported manual configuration efforts across multiple projects
- Supported ND EMAR and Interfaces implementations
- Supported Montana PBM implementation
- Supported CA Provider conversion requirements gathering
- Supported AKMMIS as Provider SME
- Debugged and modified [Type] software components.
Senior Programmer/Analyst
ACS/Xerox
01.2005 - 01.2011
- Responsible for requirement gathering and legacy conversion of multiple functional areas including Provider, Service Authorization, Reference and Interfaces during inaugural Health Enterprise implementation for NHMMIS
- Also served as de facto Informatica Administrator and trainer using v8.5 and above
- Conducted/participated in client meeting confirming understanding of business requirements
- Created and tested conversions modules using Informatica ETL tool
- Responsible for installation and maintenance of Informatica server
- Conducted multiple and ongoing Informatica training sessions for associates
- Provided mentoring as required
Education
BA - Business Administration, Computer Information Systems
St. Leo College
St Leo, Florida 05.1987
Skills
- Informatica IICS
- Informatica Powercenter 10xx
- Snowflake Database
- ORACLE Database
- MS SQL Server Database
- DB2 Database
- Teradata Database
- UNIX
- AIX
- Linux
- COBOL
- COBOL II
- CICS
- JCL
- MF COBOL
- SQL
- PL/SQL
- Teamwork and collaboration
- Team motivation
- Coaching and mentoring
Timeline
Onshore Tech Team Leader Business Objects - Application Developer
Accenture
10.2023 - 08.2024
Onshore Tech Team Leader for P&CDM (Property & Casualty Data Management) Workstream
Accenture
06.2021 - 08.2023
Tech Team Leader for 2 Workstreams; Infogix Retirement and Accounting Automation
Accenture
11.2020 - 05.2021
Virtual CSR Support – Rapid Responder
Accenture
09.2020 - 11.2020
Data Integration Specialist
Accenture
10.2018 - 05.2020
Informatica Senior Developer
Accenture
04.2018 - 10.2018
Informatica Developer
Accenture
08.2017 - 02.2018
Informatica Senior Developer
Accenture
04.2017 - 06.2017
Senior Programmer/Project Manager
Cognizant Technology Solutions
01.2011 - 04.2016
Senior Programmer/Analyst
ACS/Xerox
01.2005 - 01.2011
BA - Business Administration, Computer Information Systems
St. Leo College