Jackie Harvey
Ashley Falls,MA
Summary
I am highly motivated and a quick learner. I take pride in my work ethic and dedication. I am an experienced and motivated Department Manager with 10+ year background managing Ski Area departments. Ability to adapt to last minute changes in staff, able to quickly respond to emergency situations. I skillfully direct employees, coordinate schedules, organize projects and manage customer needs. My experience overflows into in hiring, training, onboarding, performance management and payroll management, as well as accounting, bookkeeping and daily office tasks.
Overview
7
7
years of professional experience
Work History
Bookkeeping Administrative Assistant
Berkshire Building Services
05.2023 - Current
- Managed accounts payable and receivable tasks, maintaining accurate records.
- Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Matched purchase orders with invoices and recorded necessary information.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
Medical leave
03.2024 - 07.2024
Maternity Leave
Lift Operations Manager
Ski Butternut
10.2020 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Onboarded new employees with training and new hire documentation.
- Onboarded all new and returning employees into payroll as well as monitored and approved weekly payroll funtions.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Insurance Manager
Ski Butternut
03.2021 - 06.2022
- Reduced operational risks by implementing robust risk management strategies and procedures.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Evaluated emerging risks in the industry through continuous monitoring and research, enabling proactive response measures.
- Managed insurance programs efficiently, balancing coverage needs with budgetary constraints while maintaining adequate protection against losses.
- Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.
- Designed and executed targeted training programs, improving employee understanding of risk policies and procedures.
Assistant Snowsports Administrator
Catamount Ski Area
09.2017 - 05.2020
- Organized workflow and delegated tasks effectively to ensure timely completion without compromising quality.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed functions including hiring, onboarding, and employee evaluations for optimal team performance.
- Managed department schedule to coordinate calendar and arrange travel.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Leveraged ticket selling software and automated processes to reduce errors.
- Maintained database systems to track and analyze operational data, including payroll
- Managed a department of 100+ employees
Education
Business Careers
Berkshire Community College
Pittsfield, MAGED -
Taconic Hillsjunior/Senior High School
Craryville, NY06.2004
Skills
- Payroll Processing
- Accounts receivable
- Staff Management
- Team Supervision
- Training and mentoring
- Bank Reconciliation
- Experience with Quickbooks
- Incident Management
- Risk mitigation strategies
- Account Management
- Policy analysis
- Policy Knowledge
Additional Information
I have spent the last 19+ years working in the Ski Industry as well as Landscaping in the summer months. I personally love both of these areas of employment but, now that I am a mother, I am moving on from the 6 day/weather dependant work week, to something a bit more structured. I am taking this big step in the hopes of becoming an asset to a company with room for growth and development. I am looking forward to becoming a part of a team!
Timeline
Medical leave
03.2024 - 07.2024
Bookkeeping Administrative Assistant
Berkshire Building Services
05.2023 - Current
Insurance Manager
Ski Butternut
03.2021 - 06.2022
Lift Operations Manager
Ski Butternut
10.2020 - 03.2024
Assistant Snowsports Administrator
Catamount Ski Area
09.2017 - 05.2020
Business Careers
Berkshire Community College
GED -
Taconic Hillsjunior/Senior High School
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