Jackie Hernandez
Hartford
Summary
Dynamic Lead Dispatcher with a proven track record at Accurate Personnel, excelling in optimizing dispatch operations and enhancing customer satisfaction. Strong leadership and problem-solving skills led to significant efficiency improvements. Adept at training new hires and fostering effective communication, ensuring a motivated team that consistently meets departmental goals.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher
Accurate Personnel
01.2024 - Current
- Coordinated daily dispatch operations to optimize workflow and enhance service delivery.
- Supervised a team of dispatchers, providing training and mentoring for improved performance.
- Implemented process improvements that increased efficiency and reduced response times for deliveries.
- Monitored real-time shipment status using logistics management software to ensure timely updates.
- Developed and maintained effective communication channels with drivers and clients to facilitate operations.
- Analyzed dispatch data to identify trends, improving resource allocation for peak periods.
- Led initiatives aimed at enhancing safety protocols within dispatch operations, promoting a safe working environment.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
Quality Control Technician
Accurate Personnel
04.2022 - 01.2024
- Conducted quality inspections on incoming materials to ensure compliance with specifications.
- Performed routine testing on finished products to verify adherence to quality standards.
- Documented inspection results and prepared detailed reports for management review.
- Assisted in troubleshooting non-conformance issues, collaborating with production teams for resolution.
- Maintained cleanliness and organization of the quality control area to enhance operational efficiency.
- Trained new staff on quality control procedures and safety protocols for effective onboarding.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
Bread Thaw
Accurate Personnel.
11.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJSkills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Updating logs
- Strong leadership
- Training new hires
- Customer service
- Problem-solving
- Multitasking and organization
- Active listening
- Verbal and written communication
- Dispatching procedures
Languages
English and Spanish
Native or Bilingual
Additional Information
I speak English in Spanish. So I am bilingual
I work good with others. I am a fast learner. I am very responsible and reliable.
I'd love to learn new things i believe I am a very strong person and can accomplish anything. I've put my mind to
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Timeline
Lead Dispatcher
Accurate Personnel
01.2024 - Current
Quality Control Technician
Accurate Personnel
04.2022 - 01.2024
Bread Thaw
Accurate Personnel.
11.2021 - 04.2022
High School Diploma -
Atlantic City High School