Jacqueline Holguin

Managed inventory flow and order fulfillment for over 300 daily items with 98% accuracy. Streamlined operations by enhancing internal processes, resulting in increased efficiency and reduced delivery times. Leveraged data tools to track key performance metrics and drive continuous improvements. Accelerated order processing speed, contributing to a measurable rise in customer satisfaction.

Provided prompt and effective support to resolve customer concerns, leading to a 40% reduction in issue escalations and improved overall team performance. Partnered with team members and management to raise customer service scores by 10%, ensuring consistent adherence to Lowe’s return and exchange policies. Streamlined the returns process to reduce customer wait times, minimize transaction errors, and elevate satisfaction across daily in-store interactions.

Answered incoming client calls with a focus on active listening and empathy to fully understand their needs and concerns. Used persuasive communication to offer appropriate solutions, schedule services, or resolve issues always with the awareness that I would be assisting them in person soon after. Maintained accurate records in the booking system to ensure smooth follow-up and personalized service during in-store visits. This proactive, relationship-driven approach helped increase client satisfaction, reduce misunderstandings, and build trust ahead of face-to-face interactions.

Delivered compassionate, patient-focused service by ensuring comfort and reducing anxiety during transport, contributing to a positive overall experience. Acted as a key point of contact between patients and care teams, supporting smooth handoffs and maintaining high service standards. Consistently provided empathetic, solution-oriented support while fostering a welcoming environment. Played a role in improving patient flow by reducing average transport wait times by 15%, directly enhancing service efficiency and satisfaction.