Jackie Hord
Shelby,North Carolina
Overview
24
24
years of professional experience
Work History
Surgical Nurse
Novant-Presbyterian
11.2002 - 01.2003
- Circulated and scrubbed various specialties, including GYN, plastics, general, urology, ENT, oral/maxillofacial, orthopedics, spine, and pain management procedures, in various healthcare facilities.
- Acted as Charge Nurse for the second shift by scheduling after-hours surgeries/pulled supplies and doctor's preferences for those cases.
- Preceptor to new employees and nursing students.
- Acted as liaison for surgeons and staff by coordinating requested equipment, implants, and supplies for upcoming cases.
- Infection Control RN a spine and orthopedic surgery center.
- Responsible for staff assignments for general and plastics cases.
- Improved the process for tracking and ordering breast implants and surgical mesh.
RN Account Representative
C3i Solutions
11.2017 - 04.2019
- Provided education to patients prescribed and taking medications manufactured by the pharmaceutical company, on average, 20-30 calls per shift.
- Provided education to a widely diverse patient population with the assistance of language interpreters.
- Assessed the patient's emotional, mental, and physical needs.
- Recognized, obtained, and reported adverse events/product quality complaints to the Food and Drug Administration.
Surgery Scheduler, Clinic RN
NSSC Spine Clinic
04.2019 - 06.2021
- Managed high-volume surgery schedule for a neurosurgeon.
- Managed triage line by assessing patients’ needs and sending prescriptions.
- Provided preoperative patient education and ordered lab work specific to the patient.
Clinical Quality Monitoring Specialist, RN
CenterFirst Consulting
06.2021 - 07.2023
- Monitor, on average, 20-25 pharmaceutical calls for compliance and customer experience.
- File, on average, 5-10 adverse events/product quality complaints reports to the FDA on the client’s behalf using Aero and COMET reporting systems.
- Participated in creating the company’s CX Framework, highlighting key factors for a better customer experience.
- Provide the client feedback on how to improve customer service using motivational interviewing.
- Collaborate with team members on process improvement, internal documentation changes, and job aides for future employees.
- Participated in clinical L10 meetings (highly structured, highly efficient) based on the EOS model.
Surgical Nurse
AdventHealth Hendersonville
10.2023 - Current
Timeline
Surgical Nurse
AdventHealth Hendersonville
10.2023 - Current
Clinical Quality Monitoring Specialist, RN
CenterFirst Consulting
06.2021 - 07.2023
Surgery Scheduler, Clinic RN
NSSC Spine Clinic
04.2019 - 06.2021
RN Account Representative
C3i Solutions
11.2017 - 04.2019
Surgical Nurse
Novant-Presbyterian
11.2002 - 01.2003