Jackie Houston
Hayden,ID
Summary
Accomplished Deli Manager with a proven track record at Fred Meyer, enhancing customer satisfaction through effective training and superior service policies. Skilled in inventory management and employee supervision, I excel in optimizing team performance and meeting sanitation standards. My approach significantly reduces waste, ensuring high-quality deli offerings and streamlined operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Deli Manager
Fred Meyer
06.2014 - Current
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Reviewed pricing and ordered food ingredients, and supplies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for Number staff by planning and designating shifts and hours.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
CSR
West Corporation
06.2013 - 05.2014
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Retail Management Certificate - Business
Umpqua Community College
Redmond, OR06.2023
Skills
- Customer Service
- Task Delegation
- Employee Supervision
- Inventory Management
- Team direction
- Product Rotation
- Sanitation Standards
- Waste Reduction
- Scheduling Coordination
- Promotional understanding
Timeline
Deli Manager
Fred Meyer
06.2014 - Current
CSR
West Corporation
06.2013 - 05.2014
Retail Management Certificate - Business
Umpqua Community College