Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jackie Huang

Houston,TX

Summary

Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

11
11
years of professional experience

Work History

Customer Sales Representative

Tennis Express
Houston , TX
12.2021 - 08.2022
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained customer accounts and relationships.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Verified delivery schedules and processes.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.

Restaurant Manager

Dragon House East
Des Moines, Iowa
03.2017 - 09.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Customer Service Representative

TMG
Des Moines, IA
09.2016 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Cashier

Dragon House East
Des Moines, IA
05.2011 - 01.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.

Education

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
06.2015

Skills

  • POS Transactions
  • Cash Counting
  • Quality Control Standards
  • Timesheet Organization
  • Anticipating Problems
  • Managing Deliveries
  • Staff Scheduling

Languages

Chinese (Mandarin)
Limited Working

Timeline

Customer Sales Representative

Tennis Express
12.2021 - 08.2022

Restaurant Manager

Dragon House East
03.2017 - 09.2021

Customer Service Representative

TMG
09.2016 - 03.2017

Cashier

Dragon House East
05.2011 - 01.2017

High School Diploma -

Southeast Polk High School

Similar Profiles

CREATE PROFILE
Jackie Huang