Jackie Huddleston
Integrity Rehab
Killeen,TX
19
years of professional experience
Results-driven Front Office Manager with expertise in workflow optimization and patient satisfaction. Proven ability to streamline processes, enhance communication, and manage staff effectively to improve operational performance.
Work History
Front Office Manager
2 Years 9 Months- Oversaw daily front office operations, ensuring efficient patient flow and optimal staff performance.
- Developed and implemented scheduling systems that improved appointment management and reduced wait times.
- Trained and mentored front office staff on best practices in customer service and administrative procedures.
- Enhanced patient satisfaction through effective communication and resolution of inquiries or concerns.
- Managed financial transactions, ensuring accuracy in billing and adherence to compliance standards.
- Analyzed workflow efficiency, identifying areas for improvement to optimize operational effectiveness.
- Coordinated front office activities, driving initiatives that enhanced overall patient experience and clinic reputation.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Front Office Manager
5 Years 5 Months- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Collaborated with clinical teams to streamline processes between front office and treatment areas.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Surgery Scheduling Coordinator
16 Years 5 Months- Coordinated surgical schedules for multiple departments, ensuring optimal utilization of operating rooms.
- Facilitated communication between surgeons, staff, and patients to streamline scheduling processes.
- Implemented process improvements that enhanced appointment accuracy and reduced scheduling conflicts.
- Trained new personnel on scheduling software and operational protocols to maintain workflow efficiency.
- Managed complex cases requiring coordination across multidisciplinary teams to achieve seamless service delivery.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Skills
Patient documentation
Operations management
Workflow optimization
Database management
Documentation and control
Customer service
Customer relations
Staff management
Effective multitasking
Issue resolution
Office management
Timeline
Front Office Manager
Integrity Rehab
12.2023 - CurrentRead More
Front Office Manager
Wellstone Health Partners
08.2018 - 01.2024Read More
Surgery Scheduling Coordinator
Baylor Scott & White Medical Center
08.2007 - 01.2024Read More