Jacqueline Jacobs
Fort Worth
Summary
Dedicated Medical Records and Health Information Technician with a proven track record at Stonegate Nursing Center, excelling in quality assurance checks and HIPAA compliance. Enhanced patient care through meticulous clinical documentation and effective communication, fostering a collaborative environment that improved record accuracy and streamlined information access.Also work as the Front desk person and send over insurance information for Authorizations Greet guest answer mult phones and work the paging system
Overview
25
25
years of professional experience
Work History
Medical Records and Health Information Technician
Stonegate Nursing Center
09.2021 - 07.2025
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Tracked and monitored requests for medical records release.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
Unit Secretary
Baylor Scott & White All Saints Medical Center
10.2000 - 12.2020
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Enhanced patient care coordination by meticulously organizing patient records and ensuring timely access for healthcare professionals.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Western Hills High School
Fort Worth, TX06-1989
Skills
- Quality assurance checks
- HIPAA compliance
- Patient confidentiality
- Clinical documentation
Accomplishments
- being outstanding employee always willing to help out wherever I am needed never complain
Employee of the month
Being outstanding employee
Timeline
Medical Records and Health Information Technician
Stonegate Nursing Center
09.2021 - 07.2025
Unit Secretary
Baylor Scott & White All Saints Medical Center
10.2000 - 12.2020
Western Hills High School
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