Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jacqueline Jestus

Summary

Driven by a goal-oriented mindset, I enhanced customer satisfaction and team productivity at Delta Airlines Global Services through effective communication and problem-solving skills. Skilled in CRM software and client relationship building, I consistently delivered exceptional service, fostering strong relationships and repeat business. My approach streamlined processes and optimized resource allocation, significantly improving operational efficiency. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.

Overview

19
19
years of professional experience

Work History

Customer Servive

Delta Airlines Global Services
10.2022 - 08.2024
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Streamlined work processes by implementing efficient organizational systems and procedures.

Barista

STARBUCKS COFFEE COMPANY
11.2005 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Promoted additional items with beverages, increasing store sales.

Education

Associate of Arts - General Studies

Colorado Mountain College
Glenwood Springs, CO
05.1999

Skills

    Goal-oriented mindset

    Client Relationship Building

    Complaint Handling

    Workflow Management

    Call center experience

    Dispute Mediation

    Customer satisfaction measurement

    Escalation management

    CRM software proficiency

    Service recovery

    Cross-selling strategies

    Customer Service

Accomplishments

    Certified Medical billing and coder

    Member of the AAPC

    Graduated from The Boulder Outdoor Survival School

Timeline

Customer Servive

Delta Airlines Global Services
10.2022 - 08.2024

Barista

STARBUCKS COFFEE COMPANY
11.2005 - 08.2022

Associate of Arts - General Studies

Colorado Mountain College

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Jacqueline Jestus