Jackie Johnson

• Utilize internal CRM to set RAP service appointments
• Answers inbound calls from customers
• Document and create a record for the CRM of all customer and client interactions in a complete and accurate manner
• Uses documented policies, procedures and guidelines for carrying out the duties of the position
• Troubleshoots product failures and escalates when necessary
• Escalates issues through processes that are established by the Call Center Supervisor
• Collect payments and create payment arrangements

· Conduct Screenings, intakes, via telephone, or in person for individuals in

· housing crisis, facing evictions or behind in rent.

· Asses the needs and Eligibility for the Cera Program to provide assistance,

· referrals, and resources.

· Assist potential program participants in completing applications for the Cera

· Program utilities, or other items.

• Overall functions and control within the community business office
• Maximizing cash flow through efficient billing and collection processes
• Office support duties for Executive Director
• Accounts receivable, petty cash, resident funds and cash receipts
• Assist with resident move ins and tours
• Direct and coordinate the functions and activities of the business office
• Submit claims for all payer types accurately and timely in accordance with NH policy/protocol, and in compliance with all state and federal regulations.
• Monitor and collect Account Receivables.
• Report delinquent accounts to the Nursing Home Administrator

• Oversee the maintenance of accurate and appropriate records for each resident and prospective resident of the community, for each employee and other administrative activities, and maintain confidentiality of said files at all times.
• Conduct department leader meeting to focus on resident condition, admissions, discharges, resident/family concerns, like safety issues, employee injuries, and resident accident/incidents.
• Direct and monitor timely and accurate completion of all daily/weekly/monthly billings, accounting and bookkeeping
• Perform any additional job duties set by corporation while completing all assigned duties which may change from time to time according to residents needs, staffing levels, working circumstances, and corporate directives.
• Assist the Business Manager in all duties