Jackie Kaplan
Snowmass,CO
Summary
I am a committed and motivated worker with exceptional customer service and decision making skills. I have a strong work ethic, professional demeanor and great initiative. I am a focused employee with executive-level office management skills combined with strengths in planning and problem-solving with the ability to readily adapt to change and exceed quality expectations.
Overview
18
18
years of professional experience
Work History
Ski/Snowboard School Sales and Reservations
Aspen Skiing Company
11.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Owner/Chief Executive Officer
Grocery Girls Of Aspen
12.2005 - 04.2018
- Assessed, optimized and elevated operations to target current and expected demands
- Led startup and opening of grocery delivery business and provided business development, creation of operational procedures and workflow planning
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Supervised performance of workers, with goals of improving productivity, efficiency and cost savings
- Developed business and marketing plans and prepared monthly financial reports
- Set, updated and enforced policies to maintain consistency and quality at all levels
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed grocery delivery business, cultivating positive and inviting atmosphere for employees and customers.
Executive Assistant
Austin Lawrence Partners
08.2010 - 06.2012
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members
- Arranged appropriate travel, visas, agendas, necessary contacts and country information for executive travel
- Served as Executive Assistant to Jane Hills, Greg Hills, providing high-level support on broad range of business initiatives
- Scheduled conferences and meeting while coordinating logistics for travel and accommodations
- Addressed and responded to incoming correspondence
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
- Maintained master calendar for client appointments
- Answered phones and emails with efficiency and appropriate responses
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules
- Collaborated with other administrative team members, human resources and finance department on special projects and events
- Developed required research, documentation and reports for executive team, board members and stakeholders
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Restocked office and break room supplies independently to maximize team productivity
- Supported clerical needs, including taking messages, scanning documents and routing business correspondence
- Maintained professional administrative discretion
- Researched topics of interest and culled gathered information to produce concise reports
- Maintained office supplies by checking stocks and placing orders.
Education
Bachelor of Arts - Anthropology And American Studies
Skidmore College
Saratoga Springs, NYSkills
- Social media knowledge
- Proper phone etiquette
- Meeting planning
- Articulate and well-spoken
- Travel administration
- Professional and mature
- Strong problem solver
- Appointment setting
- Customer service-oriented
- Time management
- Flexible
- Self-starter
Timeline
Ski/Snowboard School Sales and Reservations
Aspen Skiing Company
11.2023 - 04.2024
Executive Assistant
Austin Lawrence Partners
08.2010 - 06.2012
Owner/Chief Executive Officer
Grocery Girls Of Aspen
12.2005 - 04.2018
Bachelor of Arts - Anthropology And American Studies
Skidmore College
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