Jackie Karnes
Foley,MN
Summary
Experienced human resources professional with a background in employee relations, recruitment, and benefit selection. Strong emphasis on fostering a positive work environment through effective communication and team collaboration. Adaptable to changing needs and skilled in talent acquisition, conflict resolution, and policy implementation. Recognized for reliability and a reputation for clear and impactful communication.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist Intermediate
State of Minnesota
05.2024 - 03.2025
- Assist consumers by providing information about the application, eligibility, and enrollment through the Minnesota Health Insurance Exchange
- Manage outgoing and incoming correspondence and ensure consumer records are accurately maintained
- Complete special assignments as directed by the unit supervisor or lead worker
- Provide on-the-job training for new contact center agents
Human Resource Generalist
Opportunity Matters, Inc.
05.2022 - 12.2023
- Coordinated employee benefits and was the point of contact
- Facilitated new employee orientation, onboarding, including completion of I-9 forms, provided employment verifications, social security verifications, initiated Department of Human Services background checks of new hires using Netstudy, created and maintained staff personnel records for payroll and employment purposes
- Conducted interviews for mid-level supervisors and performed contingent job offers
- Participated in internal investigations and followed up with leadership on findings
- Processed employee transfers, promotions/demotions, changes in pay, and employment/income verifications
- Met with and administered FMLA and extended leave policy and procedures to employees who wish to take a leave of absence
Office Manager
City of St. Cloud
09.2021 - 05.2022
- Answered customer inquiries regarding road closures and construction projects led by the Engineering Department
- Provided property line information, sidewalk, and driveway restrictions to residents and contractors
- Compiled road construction project bids and contracts
- Provided administrative support to the engineering team
Loan Servicing Assistant
Minnesota Business Finance Corp.
09.2020 - 09.2021
- Updated and maintained insurance ticklers to ensure the borrower complies with US SBA 504 loan requirements
- Ensured accuracy and proper use of tracking reports for key information such as Flood Insurance, Property Tax Insurance, etc.
- Contacted insurance agents for proof of current required coverage
Human Resources People Lead
Walmart
09.2019 - 09.2020
- Partnered with the Store Manager and Co-Managers in assessing staffing needs
- Assessed day-to-day scheduling, attendance, and performance needs
- Organized and facilitated new employee orientation, onboarding, and employment verification through E-Verify
- Reviewed employment applications in Workday, conducted phone screens, and presented job offers
- Maintained a spreadsheet of reported COVID-related absences
- Maintained contact with employees and family members impacted by COVID-19
Human Resources Assistant
PouchTec Industries LLC.
07.2019 - 09.2019
- Posted job ads, organized resumes, set up and conduct interviews
- Scheduled pre-employment drug screening and physicals
- Facilitated new employee orientation and set up personnel file
- Processed weekly payroll for temporary employees and bi-weekly payroll for PouchTec employees
Store Administrator
Fresh Thyme Farmers Market
01.2017 - 07.2019
- Provided excellent customer service to internal and external customers
- Act as a bridge between workers and management, actively listening to problems, resolving conflicts, and creating measures to promote a good work culture
- Facilitated orientation for new hires, onboarding process, and employment verification using E-Verify
- Employee resource regarding company policy, employee benefits, leave of absence, and payroll questions
- Reviewed, corrected, and edited payroll for store location
- Reconciled store payroll to the labor distribution bi-weekly to ensure labor reported in the general ledger is accurate
- Balanced store sales daily, when necessary, make corrections to cashier errors, and provide documentation to support corrections
- Managed termination paperwork, employee status changes, and maintained accurate employee records
Fundraising Development Administrator
St Cloud Area Family YMCA
05.2016 - 01.2017
- Provided administrative support to the Branch Executive Director and the Associate Branch Executive
- Assisted the Branch Executive with researching and writing various grant applications for additional funding
- Managed all database operations, including data entry, gift recovery, acknowledgement of gifts, and gift reporting
- Maintained organizational data in the donor database with consistency and accuracy of all donor and gift entries
- Worked with appropriate staff and volunteers to ensure all aspects of a successful event are coordinated towards a common goal
- Built and maintained relationships with current and potential donors of the YMCA
Office Manager
Coborn’s Inc.
08.2008 - 05.2016
- Provided administrative support to the Director, Plant Manager, Bakery Supervisors, & Stores. Supervisor of Bake Shoppe Office Staff
- Provided excellent customer service to internal and external customers
- Processed payroll for 120+ employees
- Compiled labor and sales reports for 50 + stores
- Managed information systems for FSS to forecast & finalize production for Bake Shoppe
Education
Applied Science Degree - Marketing
Northern Virginia Community College
Annandale, VASkills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- ADP
- Data Entry
- Food Service Suites
- Retalix HQ
- AS400
- TIMSS
- Lotus Notes
- Conflict resolution
- Microsoft Office Suite
- Employee onboarding
- Benefits administration
- HRIS systems
- Records management
- Employee relations
- Talent acquisition
- Staff orientation
- Workers' compensation
Timeline
Customer Service Specialist Intermediate
State of Minnesota
05.2024 - 03.2025
Human Resource Generalist
Opportunity Matters, Inc.
05.2022 - 12.2023
Office Manager
City of St. Cloud
09.2021 - 05.2022
Loan Servicing Assistant
Minnesota Business Finance Corp.
09.2020 - 09.2021
Human Resources People Lead
Walmart
09.2019 - 09.2020
Human Resources Assistant
PouchTec Industries LLC.
07.2019 - 09.2019
Store Administrator
Fresh Thyme Farmers Market
01.2017 - 07.2019
Fundraising Development Administrator
St Cloud Area Family YMCA
05.2016 - 01.2017
Office Manager
Coborn’s Inc.
08.2008 - 05.2016
Applied Science Degree - Marketing
Northern Virginia Community College
Similar Profiles
Savannah KightSavannah Kight
Court Operations Clerk at State Of MinnesotaCourt Operations Clerk at State Of Minnesota
Arthur Chuck HuffmanArthur Chuck Huffman
Formerly Incarcerated person at State of MinnesotaFormerly Incarcerated person at State of Minnesota
Tanya HarlowTanya Harlow
WTA at State Of MinnesotaWTA at State Of Minnesota