Jackie Karnes
Foley,MN
Summary
Experienced human resources professional with a background in employee relations, recruitment, and benefit selection. Strong emphasis on fostering a positive work environment through effective communication and team collaboration. Adaptable to changing needs and skilled in talent acquisition, conflict resolution, and policy implementation. Recognized for reliability and a reputation for clear and impactful communication.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist Intermediate
State of Minnesota
Foley, MN
05.2024 - 03.2025
- Assist consumers by providing information about the application, eligibility, and enrollment through the Minnesota Health Insurance Exchange
- Manage outgoing and incoming correspondence and ensure consumer records are accurately maintained
- Complete special assignments as directed by the unit supervisor or lead worker
- Provide on-the-job training for new contact center agents
Human Resource Generalist
Opportunity Matters, Inc.
Sartell, MN
05.2022 - 12.2023
- Coordinated employee benefits and was the point of contact
- Facilitated new employee orientation, onboarding, including completion of I-9 forms, provided employment verifications, social security verifications, initiated Department of Human Services background checks of new hires using Netstudy, created and maintained staff personnel records for payroll and employment purposes
- Conducted interviews for mid-level supervisors and performed contingent job offers
- Participated in internal investigations and followed up with leadership on findings
- Processed employee transfers, promotions/demotions, changes in pay, and employment/income verifications
- Met with and administered FMLA and extended leave policy and procedures to employees who wish to take a leave of absence
Office Manager
City of St. Cloud
St Cloud, MN
09.2021 - 05.2022
- Answered customer inquiries regarding road closures and construction projects led by the Engineering Department
- Provided property line information, sidewalk, and driveway restrictions to residents and contractors
- Compiled road construction project bids and contracts
- Provided administrative support to the engineering team
Loan Servicing Assistant
Minnesota Business Finance Corp.
St. Cloud, MN
09.2020 - 09.2021
- Updated and maintained insurance ticklers to ensure the borrower complies with US SBA 504 loan requirements
- Ensured accuracy and proper use of tracking reports for key information such as Flood Insurance, Property Tax Insurance, etc.
- Contacted insurance agents for proof of current required coverage
Human Resources People Lead
Walmart
Sartell, MN
09.2019 - 09.2020
- Partnered with the Store Manager and Co-Managers in assessing staffing needs
- Assessed day-to-day scheduling, attendance, and performance needs
- Organized and facilitated new employee orientation, onboarding, and employment verification through E-Verify
- Reviewed employment applications in Workday, conducted phone screens, and presented job offers
- Maintained a spreadsheet of reported COVID-related absences
- Maintained contact with employees and family members impacted by COVID-19
Human Resources Assistant
PouchTec Industries LLC.
Foley, MN
07.2019 - 09.2019
- Posted job ads, organized resumes, set up and conduct interviews
- Scheduled pre-employment drug screening and physicals
- Facilitated new employee orientation and set up personnel file
- Processed weekly payroll for temporary employees and bi-weekly payroll for PouchTec employees
Store Administrator
Fresh Thyme Farmers Market
St. Cloud, MN
01.2017 - 07.2019
- Provided excellent customer service to internal and external customers
- Act as a bridge between workers and management, actively listening to problems, resolving conflicts, and creating measures to promote a good work culture
- Facilitated orientation for new hires, onboarding process, and employment verification using E-Verify
- Employee resource regarding company policy, employee benefits, leave of absence, and payroll questions
- Reviewed, corrected, and edited payroll for store location
- Reconciled store payroll to the labor distribution bi-weekly to ensure labor reported in the general ledger is accurate
- Balanced store sales daily, when necessary, make corrections to cashier errors, and provide documentation to support corrections
- Managed termination paperwork, employee status changes, and maintained accurate employee records
Fundraising Development Administrator
St Cloud Area Family YMCA
St. Cloud, MN
05.2016 - 01.2017
- Provided administrative support to the Branch Executive Director and the Associate Branch Executive
- Assisted the Branch Executive with researching and writing various grant applications for additional funding
- Managed all database operations, including data entry, gift recovery, acknowledgement of gifts, and gift reporting
- Maintained organizational data in the donor database with consistency and accuracy of all donor and gift entries
- Worked with appropriate staff and volunteers to ensure all aspects of a successful event are coordinated towards a common goal
- Built and maintained relationships with current and potential donors of the YMCA
Office Manager
Coborn’s Inc.
St. Cloud, MN
08.2008 - 05.2016
- Provided administrative support to the Director, Plant Manager, Bakery Supervisors, & Stores. Supervisor of Bake Shoppe Office Staff
- Provided excellent customer service to internal and external customers
- Processed payroll for 120+ employees
- Compiled labor and sales reports for 50 + stores
- Managed information systems for FSS to forecast & finalize production for Bake Shoppe
Education
Applied Science Degree - Marketing
Northern Virginia Community College
Annandale, VASkills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- ADP
- Data Entry
- Food Service Suites
- Retalix HQ
- AS400
- TIMSS
- Lotus Notes
- Conflict resolution
- Microsoft Office Suite
- Employee onboarding
- Benefits administration
- HRIS systems
- Records management
- Employee relations
- Talent acquisition
- Staff orientation
- Workers' compensation
Timeline
Customer Service Specialist Intermediate
State of Minnesota
05.2024 - 03.2025
Human Resource Generalist
Opportunity Matters, Inc.
05.2022 - 12.2023
Office Manager
City of St. Cloud
09.2021 - 05.2022
Loan Servicing Assistant
Minnesota Business Finance Corp.
09.2020 - 09.2021
Human Resources People Lead
Walmart
09.2019 - 09.2020
Human Resources Assistant
PouchTec Industries LLC.
07.2019 - 09.2019
Store Administrator
Fresh Thyme Farmers Market
01.2017 - 07.2019
Fundraising Development Administrator
St Cloud Area Family YMCA
05.2016 - 01.2017
Office Manager
Coborn’s Inc.
08.2008 - 05.2016
Applied Science Degree - Marketing
Northern Virginia Community College