JACKIE KING

• Responsible for project management lifecycle from scope to closure
• Conduct thorough evaluations to identify key observations, recurring themes, and emerging trends from external exams, audit and regulatory continuous monitoring (RCMs) meetings.
• Synthesize findings into actionable insights to support strategic decision-making and ensure compliance with regulatory requirements.
• Collaborate with stakeholders to address identified gaps and implement best practices for continuous improvement.
• Create materials to assist stakeholders in training
• Develop processes and routines to streamline work efforts
• Review reports to track key metrics, and configure dashboards
• Collaborate with Cross-Function teams to understand business needs and achieve results
• Communicate project updates regarding status and risks to stakeholders and leadership
• Facilitate discussions/working sessions/meetings with partners and stakeholders
• Assist in developing and understanding project requirements, user stories, and process flows
• Assist in User Access Testing by providing guidance, troubleshooting and verifying all requirements
• Aid in determining resources, efforts, and timelines for implementation

of new features and enhancements

• Experience working in agile and waterfall methodologies
• Review, interpret and understand laws and regulations
• Responsible for managing and analyzing large data sets within GRC system
• Provide support for business lines mapping controls/processes
• Analyzed financial data to identify trends and support strategic decision-making.
• Collaborated with cross-functional teams to streamline processes, improving efficiency across departments.
• Implemented data visualization tools to present complex information clearly and effectively to stakeholders.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Created dashboards to monitor and track key performance indicators.

• Provide support on special projects
• Managed up to 20 daily requests software/databases via ServiceNow
• Provide oversight on monitoring routines for Oscar2/Carvana
• Compile data to assess trends or weaknesses in processes
• Responsible for tracking Required Training within Auto organization for adherence
• Responsible for day-to-day activities within Quality Assurance
• Track updates for weekly/bi-weekly meetings
• Responsible for CRIM within Quality Assurance
• Provide support for the change management process
• Use Cogent and SAS to compile data for workpapers distributed to the business
• Responsible for compiling/distributing meeting minutes for Executive Business Reviews

• Responsible for training of 10+ associates
• Monitor workflow to make sure KPI’s are met
• Manage day to day activities within the call center
• Handle escalated supervisor calls from consumers
• Listen to calls and provide coaching when needed
• Responsible for quarterly/annual associate reviews
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Provide support for management on special projects
• Train and evaluate current staff and new hires
• Work with Supervisor to ensure all KPI’s are met
• Responsible for monitoring workflow and assigning work as needed
• Responsible for escalation issues that arise within foreclosure
• Responsible for ensuring policies and procedures have been met
• Work closely with supervisor to help manage risk associated within foreclosure
• Responsible for sale reporting for FHA, VA, FNMA, FHLMC and private investors
• Create bid instructions for FNMA, FHA, VA, FHLMC and private investors
• Responsible for ordering appraisals and BPO’s
• Managed a high volume of complex cases simultaneously while maintaining exceptional levels of organization and attention to detail.