Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Jackie Klacik

Clive,IA

Summary

Performance-driven senior executive with over 30 years with a proven track record at Premier Housing Management and Development, exceling in strategic business development and financial oversight. Expert in driving organizational growth through process improvements and effective relationship management, enhancing customer satisfaction and operational excellence. Skilled in budget management and cross-functional team leadership.

Proven track record in driving business growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Vice President of Operations

Premier Housing Management and Development
04.2023 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements for approximately 75 properties.
  • Supported project management team for optimal performance.
  • Analyze operations and drive NOI through revenue generating, cost control, budgeting and compliance oversight.
  • Develop timeline reporting and asset management oversight.
  • Cultivate, maintain, and strengthen professional relationships with vendors, investment partners, third party owners, state agencies, lenders and syndicator.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Mentor, guide, and lead direct and indirect reports.
  • Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
  • Identified opportunities to improve business process flows and productivity.

Multifamily Director of Operations

Fallbrook Financial Services Company
06.2019 - 04.2023
  • Monitor financial statements, budgets and operational metrics to drive results and analyze trends for 70 properties
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitor and analyze assets and investor performance against asset and portfolio operational
  • Implemented successful weekly FOCUS calls for watchlist properties operating under established key results indicators.
  • Monitor and analyze assets and investor performance against asset and portfolio operational results.
  • Approve, monitor and inspect capital expenses and projects through regular inspections.
  • Oversee multiple property managing agents over a diverse portfolio of affordable housing properties, ensuring key result metrics based on regulatory compliance, occupancy, vacancy loss and aging receivables.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Worked collaboratively with functional leaders to develop detailed plans to achieve optimized asset performance.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
  • Build and maintain strong relationships with key stakeholders, investors, lenders, government agencies and supportive services where applicable.

Education

Associate of Applied Science -

John Tyler Community
Virginia

Business Management -University of Phoenix
Online

Skills

  • Execution of strategic initiatives
  • Organizational growth strategies
  • Financial efficiency assessment
  • Strategic business development
  • Facility operations management
  • Data-driven performance analysis
  • Budget management and oversight
  • Cross-functional team leadership
  • Implementation of financial controls
  • Effective relationship management
  • Performance metric analysis
  • Strategic goal setting
  • Customer service leadership
  • Conducting performance evaluations
  • Strategic business leadership
  • Sales growth strategies
  • Effective team leadership
  • Performance assessment
  • Skilled in property management software: Yardi, Onesite, Fortress, Appfolio etc
  • Strategic planning and execution
  • Cost analysis and savings
  • Business development
  • Teamwork and collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved improved aging receivables through effectively helping with automating legal notices.
  • Documented and resolved low traffic which led to changing processes that improved prospect traffic.
  • Collaborated with team of 10 in the development of generating new standard operating procedures (SOP).

Affiliations

  • Institute of Real Estate Management (IREM) working toward CPM
  • National Apartment Association (NAA) Lyceum Graduate
  • Midwest Affordable Housing Management (MAHMA)
  • Consortium for Housing & Asset Management (CHAM) working toward Certified Housing Asset Manager

Certification

Certified Apartment of Portfolio Supervisor (CAPS)

Certified Apartment Manager (CAM)

Housing Credit Certified Professional (HCCP)

Fair Housing Compliance (FHC)

Housing Compliance Manager of HUD (HCM-H)

Timeline

Vice President of Operations

Premier Housing Management and Development
04.2023 - Current

Multifamily Director of Operations

Fallbrook Financial Services Company
06.2019 - 04.2023

Associate of Applied Science -

John Tyler Community

Business Management -University of Phoenix

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