Jackie Kramer

As Team Lead Sales Associate, consistantly enhancing customer satisfaction for an exceptional retail shopping expierence is something I take great pride in. By creating an engaging, friendly enviornment, I focus on maximizing each shopping experience to ensure the company's daily metric goals are consistantly met. I cater to the needs of each customer by providing any promotional details, credit card offers and community involvement that will excellerate the customer experience. I am fully confident in my product knowledge on the sales floor as well as back of the house, online sales options, shipment/replemishment as well as being very well versed on all aspects of POS systems and online mobile units. As a reliable team player, I am very detail oriented and self motivated while being very coachable, a quick and thorough learner, and very adaptable to both a high volume traffic or lower volume day by maxamizing my time effectivly within the store. I easily communicate and coach my team with the necessary measures to the best of my ability and if I need assistance, I am quick to ask for help!

• As Sales Manager, I hosted an inviting welcome to all those that came into the community by gathering lead information as needing throughout their new home purchasing process. Enthusiastically greeting potential buyers and agents alike, I maintained unparalleled customer satisfaction alongside daily task requirements. These of which included but not limited to the opening, maintaining and closing of properties, managing marketing and office supplies, along with daily reports detailing applicable information through platforms such as Microsoft Office, Excel, Outlook, CRM software as well as social media outlets. I maintained constant and timely communication with each prospective buyer throughout their entire new home journey in all aspects from contract writing to their closing day.

• As a retail sales associate, my responsibilities revolved around unparalleled customer satisfaction by delivering excellent service and high-volume sales through knowledgeable product information. Engaging as a merchandising team member, I often led fellow employees by making department sales goals on a monthly, quarterly and annual basis. Duties included point of sale purchases in store and online, handle returns of merchandise, ship inventory all the while maintaining in-stock supply and merchandise products on the sales floor.

• See the description above for retail experience.

• By Instructing group and individual workout sessions, I utilized various new fitness techniques with clear demo instructions and helpful modification, adjustment, and correction suggestions. I created workout programs, including multiple daily sessions, along with explaining the importance of fueling the body through nutritional coaching. Establishing great relationships with participants helped to ensure the importance of health and fitness within their daily lives and to keep them as long-lived clientele.

• Alongside WWE Creative Department Team, I assisted in all aspects to implement my character talent persona, "WWE DIVA Miss Jackie". By continual study and application of athletics and theater, peek physique and physical performance were attained through training in and out of the ring. Weekly national and international telecast, web-based programming as well as live Pay-Per-View events were marketing opportunities I regularly participated in; such as public appearance events, radio and television talent promotions as Make-A-Wish Foundation Miracle Grants.