Jackie Lawing
Evergreen Park,IL
Summary
At R1 RCM, I excelled as a Revenue Cycle Analyst, leveraging my expertise in data analytics and exceptional communication to enhance revenue by identifying billing errors and implementing corrective measures. My proactive approach in audits and customer service significantly improved financial health and client satisfaction, showcasing my ability to blend technical skills with interpersonal prowess.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Analyst
R1 Rcm
Chicago, IL
03.2015 - Current
- Wrote and distributed quarterly evaluations of revenue cycle processes and recommendations to senior management.
- Participated in regular audits, proactively addressing any issues identified to minimize financial risks to the organization.
- Conducted root cause analysis on denied claims, implementing corrective measures to prevent future denials and protect revenues.
- Provided exceptional customer service when addressing patient inquiries or concerns, fostering trust and satisfaction in the billing process.
- Maintained up-to-date knowledge of payer requirements, ensuring accurate billing practices across all departments.
- Communicated revenue cycle information to non-technical audiences in easily-understood terms.
- Balanced and reconciled accounts.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Created and maintained precise and accurate models, charts and reports.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
Education
Diploma - General Studies
Evergreen Park High School
Evergreen Park, IL05.1997
Skills
- HIPAA Compliance
- Verbal and written communication
- Healthcare Reimbursement
- Claim submission
- Claims Processing
- Microsoft Excel expertise
- Insurance Billing
- Account Reconciliation
- Data Analytics
- Financial Data Analysis
- Revenue Cycle Management
- Proficient in Software
- Statistical Data Analysis
- Medicare Regulations
- Payment posting
- Research and oversight
- Account and revenue tracking
- Invoice and payment tracking
- Revenue cycle analysis
- Claims review
- Analytical Problem Solving
- Managing records
- Writing reports
- Coordinating documents
- Analyzing claims
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Client Relationship Development
- Written Communication
Timeline
Revenue Cycle Analyst
R1 Rcm
03.2015 - Current
Diploma - General Studies
Evergreen Park High School