Jackie Levin
New York,NY
Summary
Mission-driven problem solver with a strong track record of advocating for customers, optimizing systems, and driving retention and growth in high-volume, fast-paced environments. Equal parts empathetic communicator and analytical thinker, with deep experience translating feedback into action and collaborating across teams to deliver excellent user experiences.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
HEADWAY
11.2022 - Current
- Manage a portfolio of 6,000+ users, proactively identifying pain points, reducing churn, and driving upsell opportunities to, reduce churn, increase revenue and lifetime value
- Proactively address issues or concerns, reinforce the value of our product, and present best practices to reduce churn and increase revenue
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Deliver onboarding, platform training, and personalized support to improve customer engagement and product adoption.
- Serve as the voice of the customer, synthesizing user insights to influence product improvements and cross-functional initiatives.
- Balance customer satisfaction with business goals, contributing to Headway’s long-term growth and user retention strategy.
Account Manager
GOLDBELLY
11.2020 - 09.2022
- Oversaw a diverse book of 80+ food and hospitality partners generating $1.5M+ in annual revenue, advising on growth strategies and retention best practices.
- Drove renewals, upsells, and loyalty by sharing actionable insights, identifying risk early, and implementing customer-first solutions in a competitive landscape.
- Maintained 100% client retention despite industry-wide challenges including rising costs and increased competitor outreach.
Operations Specialist
UBER TECHNOLOGIES
02.2015 - 05.2020
- Supported early Uber NYC’s hypergrowth by building scalable support systems and acting as a key bridge between drivers and internal teams during a time of high volume and rapid exponential growth
- Led a complete revamp of the driver onboarding experience, designing and launching a nationwide education initiative that improved satisfaction and performance.
- Triaged and resolved technical and operational issues with speed and empathy, reinforcing Uber’s customer-first values during its most volatile expansion phase.
Public Relations Coordinator
THE LIPPIN GROUP
11.2013 - 08.2014
- Supported senior PR staff in creating campaigns for clients across entertainment, fashion, and lifestyle.
- Drafted press materials, researched opportunities, and coordinated media coverage to increase visibility and brand recognition.
Education
Bachelor of Arts Degree - International Studies
The City University of New York
New York06.2013
Skills
- G-Suite
- MS Office
- Zendesk
- Salesforce
- Jira
- Outreach
- Monday
- Gong
- Churn Zero
- Dialpad
- Customer relationship building
- Customer account management
- Customer retention
- Pipeline development
Timeline
Customer Success Manager
HEADWAY
11.2022 - Current
Account Manager
GOLDBELLY
11.2020 - 09.2022
Operations Specialist
UBER TECHNOLOGIES
02.2015 - 05.2020
Public Relations Coordinator
THE LIPPIN GROUP
11.2013 - 08.2014
Bachelor of Arts Degree - International Studies
The City University of New York
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