Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Lithwin

Oliver Springs,Tennessee

Summary

Customer-focused professional with successful 30-year career in Food industry. Dynamic and successful at applying skills in busy environments.

Overview

14
14
years of professional experience

Work History

Department Manager

Albertsons
Paso Robles, CA
08.2017 - 09.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Balanced workloads to meet targets without overtaxing employees.
  • Ensured compliance with all safety regulations in the workplace.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Recruited and trained new employees to meet job requirements.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Delegated work to staff, setting priorities and goals.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Handled shift overstock, restocking and inventory control.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Followed safety protocols and company processes and procedures.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Dining Services Director

Creston Village Retirement Community
Paso Robles, CA
05.2009 - 08.2016
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coordinated food production, service, sanitation, and safety procedures in accordance with health regulations.
  • Monitored inventory levels of supplies and food products to ensure sufficient stock for daily operations.
  • Conducted periodic reviews of menus offered at various locations throughout the organization's facilities.
  • Established policies for menu selection, portion size, recipe standards, garnishes, presentation techniques, and plating arrangements.
  • Analyzed customer feedback surveys to identify trends in customer satisfaction ratings over time.
  • Projected inventory needs and maintained levels within ideal parameters.
  • Ensured compliance with local health codes by regularly inspecting kitchen areas and storage facilities.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Performed regular cost analysis activities to identify opportunities for reducing operating costs without compromising quality standards.
  • Oversaw special events such as catered functions or banquets by providing direction on preparation methods and coordinating staff assignments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Certified - Food Handling And Safety

Serv Safe Management
California
08.2023

Skills

  • Performance Management
  • Team Supervision
  • Sales Reporting
  • Cost Planning
  • Customer Service
  • Policy Development
  • Employee Scheduling
  • Workflow Coordination
  • Staff Management
  • Training and Mentoring
  • Employee Management
  • Department Leadership
  • Purchasing Functions
  • Supply and Inventory Management
  • Scheduling
  • Operations
  • Vendor Relationship Management
  • Departmental Activities

Timeline

Department Manager

Albertsons
08.2017 - 09.2023

Dining Services Director

Creston Village Retirement Community
05.2009 - 08.2016

Certified - Food Handling And Safety

Serv Safe Management

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Jackie Lithwin