Jackie Livaudais

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers and staff. Experienced Member Care Representative with substantial background in customer service and conflict resolution. Skilled at fostering positive relationships, managing large volumes of client accounts, and maintaining high satisfaction rates. Demonstrated ability to enhance operational efficiency while ensuring adherence to industry standards and regulations. Committed to improving overall customer experiences through effective communication and problem-solving skills.

• 2004 - Present, Veteran Advocate: Provided administrative support to veterans filling out benefits paperwork; explained procedures to them and ensured all documents submitted were thorough and accurate. Interact with the Heads of Veterans Affairs, Chief of Staff of the Army, many contacts in the Pentagon, contacts at many military bases nationwide, Head of Social Security and members of the media, including CNN, Ledger Enquirer, Newsweek, etc. Communicate and meet with federal, state and local legislative leaders, community leaders and corporate personnel to affect veterans’ related legislation and to educate interested parties in benefits and needs for veterans and their families. Research regulations and paperwork processes to provide timely and up to date advice to veterans regarding pursuit of benefits.