Jackie L Marshall

• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Facilitated smooth onboarding processes for new hires, lea.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.

• Serve and support leadership on local and or system-wide committees or workgroups
• Continually review and analyze clinical flow processes to ensure veterans receive care which is above and beyond expectations
• Act as liaison with veterans and their families by standing in the gap and providing them with resources that might be beneficial in their care
• Provide Veterans / customers with consistent information according to established policies and procedures
• Handle conflict and problems constructively and appropriately

• Develop and implement annual corporate training curriculum.
• Develop and implement written policies and procedures.
• Review each policy and training course content no less than annually and initiate updates as needed.
• Collaborate with audit department to scope testing of policies, providing support in identification of key policy objectives.
• Review audit reports of assigned subject matters and ensure follow-up of identified outages.
• Provide guidance and direction regarding available benefits to which veterans might be entitled.
• Anticipate potential issues with current processes and act accordingly to ensure corrective actions are taken when necessary.
• Provide recommendations and solutions to administrative / management issues/problems.

• Monitor, analyze, develop strategy, and prepare pleadings for legal cases with maximum result to include stepping in as expert witness when needed.
• Act as Project Manager and coordinator for quarterly meetings to include presenting Continuing Legal Education materials to staff.
• Develop, coordinate, and implement several processes and procedures to ensure compliance and adherence with federal laws to include training programs and materials.
• Create, manage, and support outside network of attorneys and vendors to include procurement, compliance, and contract negotiations from inception to negotiation of fee schedules and throughout company relationship to include annual auditing.
• Ensuring that timelines and legal strategies were fiscally feasible
• Ensure departmental compliance with annual budget to include forecasting of future budgetary needs.
• Responsible for collaboration with key personnel to validate, verify and address audit findings, and remediation plans.
• Monitor and report on productivity and quality of unit work product.

• Integral contributor to development of document management system, from initial concept and design to client training and implementation.
• Create, maintain, and troubleshoot systems and software to include communicating system issues and upgrades.
• Create and maintain company database to ensure compliance with client's standards and requirements.
• Ensure personnel, client and vendor communications were managed with confidentiality, discretion, and attention to work product expectations.
• Create and manage company budgets to include accounts payable, accounts receivables and payroll management.
• Develop, review, audit and maintain all company documentation including training aides and procedures for clients, employees, and payroll.
• Manage employee relations / orientations / policies for staff and new hires.
• Develop and oversee systems to train, audit and manage office facilities to include personnel, assets, systems, and processes.
• Implement and develop Human Resources expectations to include writing of human resources manual for start up company.

Draft pleadings for bankruptcy and state court filings

• (Chapter's 7, 11, 13 and replevin).
• Electronic filing of documents with courts.
• Assist with file management and trial preparations ensuring attorney preparedness.
• Attend local Meetings of Creditors to represent client's best interest.
• Federal legal research to include keeping current with new laws and trends.
• Lead internal and external audits, exams, and request for information.
• Training of new employees.
• Create process to efficiently manage case workload while ensuring maximum time management.