Summary
Overview
Work History
Education
Certification
Key Skills
Timeline
Generic

JACKIE LORINCZ

Summary

Product management professional with extensive experience in leading product lifecycles from conception to launch including a Generative AI Agent. Known for driving collaborative efforts and achieving outstanding results. Recognized for strategic thinking, adaptability, and strong commitment to team success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Product Manager - Conversational AI

Amway
11.2022 - Current
  • Designed and implemented Generative AI Agent architecture with Chat UI integrations and API connectivity for real-time data access; developed workflow handoffs, engineered custom system prompts, structured ingested content with metadata tagging, and configured authentication protocols for logged-in users.
  • Coordination of global market launches for the GEN AI Assistant by managing market-specific requirements, including roadmap evaluation, integrations, content management, reporting variables, coaching, and processes.
  • Documentation preparation and maintenance in Jira and Playbook to support seamless project implementation and market adoption processes.
  • Leveraging expertise in data management and analytical insights using Google Cloud Platform (GCP), BigQuery (BQ), SQL, and Data Studio to meet global reporting demands.

Product Manager, Vehicle Data Command Center

Ford Motor Company
05.2021 - 08.2022
  • Designed and implemented a real-time vehicle data dashboard for executive leadership, enabling data-driven decision-making through a unified source of truth; developed an outcome-based roadmap and decomposed complex initiatives into features and user stories within an Agile/Scrum framework using Jira.
  • Conducted discovery interviews, created prototypes, and ensured data source integrity for the Subscription Dashboard to meet strategic goals; facilitated collaborative t-shirt sizing exercises and iterations to deliver actionable insights documented in Jira Initiatives.
  • Oversaw the Financial Health Pillar team, achieving a 24-hour monthly workload reduction by automating processes and creating internal value visualizations focused on warranty cost reduction, process efficiencies, and reductive design reporting.
  • Directed data visualization strategies (utilizing Figma) in collaboration with data scientists to evaluate metrics such as downtime, defects, engagement, retention, and journey analysis via Amplitude; optimized benchmarking practices for the AI team, leading to a 10-hour weekly meeting reduction.
  • Developed comprehensive playbooks using PowerPoint and SharePoint, managed access control roles for internal platforms, delivered presentations to executive leadership teams (ELTs) via WorkBoard tools, and coordinated off-site collaboration activities leveraging platforms such as Bluescape/Miro.
  • Earned professional recognition through a Managerial Recognition Award following contributions including completion of Product Design Bootcamp and coaching on WorkBoard OKRs.

Salesforce Product Owner - Certified Salesforce Administrator, Sales Operations

Ford Motor Credit Company
02.2017 - 04.2021
  • Collaborated with global Marketing and Sales Operations teams to design and implement process automation functionality for national and regional retail/wholesale programs using Salesforce.com.
  • Created approval workflows and compliance automation, including Fair Lending processes, leading to resource optimization by streamlining communication among Business Development Managers (BDMs), dealers, and customers.
  • Directed the development, enhancement, and maintenance of site content to ensure alignment with organizational goals.
  • Designed COVID-19 dashboards to provide management with actionable insights into dealer activity during operational shutdowns.
  • Reviewed and approved solutions for issues identified through testing or customer feedback, ensuring prompt resolution without disruptions.
  • Identified requirements for technology enhancements such as Territory Management upgrades and Email Integration, implementing changes successfully without rollbacks while efficiently managing integration technologies and API systems.

Fleet Program Administrator, Ford Pro Commercial Fleet Vehicles

FORD MOTOR COMPANY
02.2012 - 02.2017
  • Served as the primary contact for all U.S. fleet sales representatives, addressing issues related to competitive price allowance proposals and resolving payment-related concerns.
  • Investigated system issues, responded to user inquiries, and contributed to the development of system enhancements by employing SDLC methodologies.
  • Oversaw system audits and collaborated with the controller to ensure proper routing of deals while maintaining compliance standards.
  • Collaborated with vehicle operations, marketing partners, legal teams, and the dealer network to improve processes and deliver effective solutions.
  • Delivered a high-value project for an early model year enhancement that streamlined and automated the approval process; managed requirements gathering, prioritized tasks using Rally, conducted testing, and oversaw implementation in partnership with software developers.
  • Managed annual enhancement projects by gathering business requirements, budgeting within cost and time constraints, delivering under budget, and providing training and ongoing support for National Account Managers through cross-functional team coordination.

Education

MBA - Business Admin

University of San Diego
San Diego, CA

Bachelor of Arts - Supply Chain Management

Michigan State University
East Lansing, MI

Certification

  • AI Agent Fundamentals
  • Google Data Analytics Specialization
  • Salesforce Certified Administrator
  • CSPO, Certified Scrum Product Owner
  • CSM, Certified ScrumMaster

Key Skills

  • Generative AI Assistant - multiple market set-up and launch (Call Center Services)
  • SQL
  • Google Cloud Platform/BiqQuery/Data Studio
  • Real-Time Data Dashboard Analysis - Visualization Techniques and Storytelling
  • 10+ years of service/help desk experience for software support, Salesforce.com, Zendesk, Qualtrics, Ada Support
  • 10+ years documenting customer requirements, design flows and systems flows

Timeline

Senior Product Manager - Conversational AI

Amway
11.2022 - Current

Product Manager, Vehicle Data Command Center

Ford Motor Company
05.2021 - 08.2022

Salesforce Product Owner - Certified Salesforce Administrator, Sales Operations

Ford Motor Credit Company
02.2017 - 04.2021

Fleet Program Administrator, Ford Pro Commercial Fleet Vehicles

FORD MOTOR COMPANY
02.2012 - 02.2017

MBA - Business Admin

University of San Diego

Bachelor of Arts - Supply Chain Management

Michigan State University

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JACKIE LORINCZ