Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Jackie Lynn Anderson-Long

Jackie Lynn Anderson-Long

Mount Horeb,WI

Summary

Experienced with providing empathetic support to individuals in recovery. Utilizes active listening and personal experience to build trust and rapport. Knowledge of peer support principles and mental health resources.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Machine Operator

Kenosha metal
08.2024 - 02.2025
  • Complied with company and OSHA safety rules and regulations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
  • Highest was 350 pieces competed in an 8-hour shift

Animal Caretaker

Lakeland Animal Shelter
11.2023 - 08.2024
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Enhanced animal well-being by conducting daily health checks and identifying signs of illness early.
  • Improved shelter cleanliness with thorough daily cleaning and maintenance routines.
  • Trained new volunteers, sharing knowledge and practices for high-quality animal care.

Certified Peer SPECIALIST

Robert E. Ellsworth Correctional Facility
10.2022 - 11.2023
  • Cultivate supportive and empowering companionship, provide re-entry resources upon request, provide support in crisis, utilize peer-centered goal setting, effective communication, team building skills, and active listening
  • Scheduled approximately 15 peers per week and maintained available space for 5-10 emergency appointments. Scheduling my own appointments.
  • Kept a daily log of peer's information. Asked for teams' input if I needed direction with a peer. Utilized team building, effective listening, effective communication, and grounding skills. Actively use peer-centered support principle under a clearly defined role and collaborate as part of an agency's team support structure.
  • Maintained professional ethical standards by adhering to guidelines set forth by the Certified Peer Specialist Code of Conduct and respecting client confidentiality at all times.
  • Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
  • Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
  • Helped individuals set realistic goals based on personal life situations and strengths.
  • Enhanced client engagement by conducting personalized recovery plans and utilizing motivational interviewing techniques.
  • Contributed to the continuous improvement of organizational policies and procedures by attending ongoing training sessions and participating in internal program evaluations.
  • Empowered clients to make informed decisions about their care by providing education on available resources and wellness strategies.
  • Developed and implemented innovative peer-led programming that focused on holistic wellness, including physical fitness, nutrition, and mindfulness activities.
  • Used skills such as modeling, education, and implantation to teach daily living and coping skills.
  • Mentored new Certified Peer Specialists by sharing best practices for navigating complex mental health service systems effectively.
  • Used personal experienced in mental health to help clients understand issues and move toward recovery.
  • Used personal experienced in Mental Health Trauma to help clients understand issues and move toward recovery.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
  • Advocated for client needs within mental health services systems, promoting access to appropriate care options.
  • Connected clients with available resources to further treatment goals.
  • Promoted a positive recovery culture within the organization by serving as a role model for hope, resilience, and selfdetermination.
  • Strengthened relationships with community partners through regular outreach efforts fostering collaboration opportunities for program enhancement initiatives.
  • Developed engaging workshops focused on skill-building activities such as goal-setting, stress management, or conflict resolution techniques.
  • Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
  • Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
  • Maintained thorough documentation of client progress notes, assessments, and treatment plans in compliance with regulatory guidelines.
  • Evaluated program effectiveness based on client feedback surveys and adjusted services accordingly to meet evolving needs more effectively over time.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Developed mentees' life skills such as time management and communication.
  • Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Implemented strategies to help mentees manage stress and difficult emotions.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Facilitated peer-to-peer conversations to support open communication among mentees.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Provided resources to support students in achieving career goals.
  • Advocated for students to access available resources.

Certified Peer Specialist (CPS)

Tacheedah Correctional Institution
12.2019 - 09.2022
  • We had a team of 15 CPS workers at Taycheedah
  • Everything is confidential and falls under HIPPA
  • Must identify with Mental health or Substance abuse (lived experiences)
  • Actively utilize peer-center support principles under a clearly defined role and collaborate as part of an agency's team support structure

Certified Peer Specialist

Wisconsin's Women's Resource Center
02.2017 - 10.2019

Utilize effective communication and active listening skills to communicate with peers.

  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
  • Used personal experienced in Mental Health Trauma to help clients understand issues and move toward recovery.
  • Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
  • Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
  • Mentored new Certified Peer Specialists by sharing best practices for navigating complex mental health service systems effectively.
  • Facilitated seamless transitions between levels of care by coordinating referrals and collaborating with external providers when necessary.
  • Promoted a positive recovery culture within the organization by serving as a role model for hope, resilience, and self-determination.
  • Developed engaging workshops focused on skill-building activities such as goal setting, stress management, or conflict resolution techniques.
  • Helped individuals set realistic goals based on personal life situations and strengths.
  • Connected clients with available resources to further treatment goals.
  • Maintained professional ethical standards by adhering to guidelines set forth by the Certified Peer Specialist Code of Conduct and respecting client confidentiality at all times.
  • Evaluated program effectiveness based on client feedback surveys and adjusted services accordingly to meet evolving needs more effectively over time.
  • Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
  • Maintained thorough documentation of client progress notes, assessments, and treatment plans in compliance with regulatory guidelines.
  • Contributed to the continuous improvement of organizational policies and procedures by attending ongoing training sessions and participating in internal program evaluations.
  • Empowered clients to make informed decisions about their care by providing education on available resources and wellness strategies.
  • Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
  • Developed and implemented innovative peer-led programming that focused on holistic wellness, including physical fitness, nutrition, and mindfulness activities.
  • Advocated for client needs within mental health services systems, promoting access to appropriate care options.
  • Used skills such as modeling, education, and implantation to teach daily living and coping skills.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Developed mentees' life skills such as time management and communication.
  • Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Implemented strategies to help mentees manage stress and difficult emotions.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Facilitated peer-to-peer conversations to support open communication among mentees.
  • Assisted mentee in getting acclimated to new position or responsibilities with consistent coaching and assisting with task prioritization.
  • Helped students develop organizational, time management and study skills.
  • Empowered students through counseling and skill-building exercises.

Handmade Crafts Artist

Taycheedah Correctional Institution
01.2016 - 02.2017
  • Maintained clean facilities to better serve program needs.
  • Exhibited excellent communications and customer service relations skills.
  • Enhanced customer satisfaction by creating high-quality, unique handmade crafts tailored to individual preferences.
  • Received numerous positive reviews from clients praising the creativity and quality of handmade crafts produced.
  • Managed custom order requests efficiently by maintaining open communication with clients throughout the design process, ensuring timely delivery of satisfactory final products.
  • Collaborated with other artists to create one-of-a-kind collaborative pieces, generating interest and expanding clientele.
  • Streamlined production process for improved efficiency, allowing for quicker turnaround times on custom orders.
  • Implemented sustainable practices within the studio environment such as recycling leftover material scraps or using eco-friendly supplies whenever possible.
  • Fostered a positive and inspiring work environment by sharing artistic insights and best practices among fellow craft artists, promoting creativity and collaboration.
  • Mentored aspiring craft artists, sharing techniques and best practices for improved skill development and artistic growth.
  • Kept tools, equipment and work areas properly maintained.
  • Cut materials according to specifications in preparation for installation.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Used color, space and composition to produce desired artistic effects.

Grocery Stocker

Taycheedah Correctional Institution
04.2014 - 12.2015
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.
  • Checked aisles for spills to complete quick clean-up.
  • Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
  • Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
  • Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
  • Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
  • Ensured accurate pricing of products through diligent label verification during stocking procedures.
  • Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
  • Maintained effective team member communication.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Assisted in inventory management, performing regular audits to ensure accurate stock levels.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Picked and packed order items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Worked with customers to pack items according to specific desires and requirements.
  • Checked product levels and recommended new purchases.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Laundry Assistant

Taycheedah Correctional Institution
01.2012 - 03.2014
  • Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
  • Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
  • Safeguarded customers'' belongings with diligent handling practices during the laundering process.
  • Maintained a safe working environment by adhering to all relevant health and safety guidelines, ensuring both employees and customers were protected from potential hazards.
  • Implemented new inventory management system to track supplies more accurately, reducing waste.
  • Enhanced laundry efficiency by sorting and organizing items according to different washing needs.
  • Streamlined the folding process, resulting in quicker turnaround times for customer orders.
  • Ensured consistent quality control by inspecting all laundered items for cleanliness and damage before returning them to customers.
  • Operated various types of laundry equipment, including washers, dryers, and pressing machines, to ensure optimal results for each load.
  • Improved customer satisfaction with prompt and courteous assistance when processing drop-off and pick-up orders.
  • Provided exceptional service under high-pressure situations when faced with tight deadlines or unexpected volume increases during peak periods.
  • Assisted in training new employees on proper use of machinery, company policies, and safety procedures.
  • Maintained a clean and sanitary environment for customers through routine cleaning of equipment and workspaces.
  • Examined dried clothes to identify stains, tears and issues.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.

Education

High School Diploma - BASIC education

Mt. Horeb High SCHOOL
06.1986

Certified Peer Specialist -

access to independence
10.2019

BUISNESS Management -

Moraine Park Technical College
06.2024

Skills

  • Active listening
  • Team building skills
  • Effective communication
  • Crisis intervention
  • Peer support
  • Communication skills
  • Conflict resolution
  • Time management
  • Strong work ethic
  • Good communication
  • Attention to detail
  • Workplace safety
  • Problem-solving

Accomplishments

    Helped several women with addiction and mental Health issues.

Certification

Certified Peer Specialist through State of Wisconsin

Associate Degree in Business Management

Certificate for Project Coordinator

Techinical diploma for Business Logistic Coordinator

Languages

English
Full Professional

Timeline

Machine Operator

Kenosha metal
08.2024 - 02.2025

Animal Caretaker

Lakeland Animal Shelter
11.2023 - 08.2024

Certified Peer SPECIALIST

Robert E. Ellsworth Correctional Facility
10.2022 - 11.2023

Certified Peer Specialist (CPS)

Tacheedah Correctional Institution
12.2019 - 09.2022

Certified Peer Specialist

Wisconsin's Women's Resource Center
02.2017 - 10.2019

Handmade Crafts Artist

Taycheedah Correctional Institution
01.2016 - 02.2017

Grocery Stocker

Taycheedah Correctional Institution
04.2014 - 12.2015

Laundry Assistant

Taycheedah Correctional Institution
01.2012 - 03.2014

High School Diploma - BASIC education

Mt. Horeb High SCHOOL

Certified Peer Specialist -

access to independence

BUISNESS Management -

Moraine Park Technical College
Jackie Lynn Anderson-Long