JACKIE MADDEN
Houston,TX
Summary
Organized and efficient administrative professional with ten years’ experience in: IT skills, troubleshooting, data entry, customer service, and bookkeeping across diverse roles and industries. Brings international experience with proven ability to communicate with diverse populations. Effectively balances competing priorities for on-time completion of project objectives.
Overview
17
17
years of professional experience
Work History
Director of Communications
St. Rose of Lima
2023.08 - Current
- Created weekly 14 page Bulletin for the parish
- Utilized new software Canva and changed over from Publisher
- Managed the website content and social media
- Proactively developed strategies to clarify and communicate the weekly messaging of the church, in coordination with leadership and ministries
- Leading efforts related to the creation, strategy, and execution of St
- Rose digital communications channels such as the website and social media platforms
- Assisted with the front desk reception duties when needed.
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
Part Time Office Manager
Holy Cross Chapel
2023.01 - 2023.06
- Managed day-to-day administrative activities: answering phones, handling complaints, and bookkeeping/coding invoices
- Assisted with daily Mass Sacristan duties
- Assisted in the bookstore
- Utilized Mailchimp to send out the e-blast
- Edited the website in Squarespace as needed for announcements, holy days, holidays, and upcoming events
- Calendar Management.
Teacher Aide
St. Rose of Lima Early Childhood Center
2018.06 - 2020.06
- Support team of teachers in administrative and educational support, classroom management, and childcare activities
- Maintain records, gather supplies and prepare documents, and communicate with parents and team members
- Care for infants 0-12 months with lead teacher in my second year, coordinating day to day lesson plan and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Observed and monitored children's activities.
Human Resource (HR) Assistant
Stage Stores
2015.05 - 2016.01
- Supported HR and administrative operations to include data entry, I-9 date entry update/audit, and benefits paperwork.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Supported coordination of benefits open enrollment activities and process.
Missionary
Society of African Missions
2010.01 - 2012.01
- Developed monthly reports, charts, and work plans in support of daily hospital operations
- Ensured success of Baby Kit charitable initiative through creation and distribution of toolkits
- Assisted with religion classes and led activities for groups of up to 50+ children all ages across two rural locations.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Strengthened community relations by organizing and participating in outreach programs.
- Participated in religious ceremonies and events.
- Assisted with fundraising activities.
Visitor Services Representative
Houston Museum of Natural Science
2009.06 - 2009.08
- Contributed to day-to-day sales and service operations, to include customer service, reception, and ticket processing
- Cross-trained in multiple areas (IMAX, Butterfly Center, exhibits) to ensure seamless operations.
Receptionist | Safety Admin | Coordinator
Gonzales Commercial Electric
2008.09 - 2009.02
- Managed day-to-day administrative activities: to include reception, records management, and bookkeeping, data entry in job cost spreadsheet
- Delivered prompt, efficient customer support and inquiry resolution
- Managed multi-line phone system
- Assisted HR with new hire paperwork/onboarding in addition to background check processing and employee badging, ensuring certifications are up to date
- New hire software set up coordination with our IT company
- Handled a weekly log of manpower on every Central Texas jobsite for the managers to use when needed
- Coordinated hotels for employee stays and kept weekly logs with costs
- Acquired direct bill accounts so credit card use was not necessary
- Tracked employee stays in a weekly log
- Panel schedules
- Phenolic labels
- Sending safety trainings to new hires
- Certification tracking
- Daily maintenance/upkeep of the office, ordering and tracking inventory supply monthly
- Applying for permits with city of San Antonio, city of Austin and city of San Marcos as requested for jobsites, requested inspections for the foreman and Project Managers as needed
- Maintained inspection jobsite logs for managers
- Notarizing pay apps, other documents as requested
- Writing incident reports
- Jobsite auditing
- Expense reports
- PPE tracking/procurement
- Ensured new hires received required safety training -Audited jobsites with safety management app -Made frequent rounds on jobsites, ensuring employees were in uniform compliance, ensuring safety harnesses used properly, and ensuring heavy equipment compliance with use of spotters -assisted with incident reports and handling jobsite injuries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
Sales Associate
MACY'S
2007.06 - 2008.09
Education
Bachelor - Psychology
UNIVERSITY OF ST. THOMAS
Houston, TX12.2014
Skills
- Administrative Operations
- Background Check Processing
- Reception
- OSHA 30 CERTIFICATION
- Constant Contact
- Data Entry
- Permits
- Canva
- Website Management
- Social Media Strategy
- Internal Communications
- Multimedia storytelling
- Marketing Communications
- Photography
- Decision-Making
- Staff Management
- Digital Marketing
- Training and Onboarding
Timeline
Director of Communications
St. Rose of Lima
2023.08 - Current
Part Time Office Manager
Holy Cross Chapel
2023.01 - 2023.06
Teacher Aide
St. Rose of Lima Early Childhood Center
2018.06 - 2020.06
Human Resource (HR) Assistant
Stage Stores
2015.05 - 2016.01
Missionary
Society of African Missions
2010.01 - 2012.01
Visitor Services Representative
Houston Museum of Natural Science
2009.06 - 2009.08
Receptionist | Safety Admin | Coordinator
Gonzales Commercial Electric
2008.09 - 2009.02
Sales Associate
MACY'S
2007.06 - 2008.09
Bachelor - Psychology
UNIVERSITY OF ST. THOMAS
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