Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Software
Timeline
AdministrativeAssistant

Jackie Marcelo

San Jose,CA

Summary

Marketing student seeking internship to gain hands-on experience with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

St Kate's
St Paul, MN
09.2024 - 05.2025
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Resident Coordinator

Housing Choices And Affordable Communities
San Jose, CA
04.2024 - 09.2024
  • Solved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Promoted positive relations between residents and staff.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Developed, implemented and monitored residential policies and procedures.

Warehouse Associate

Amazon
Milpitas, CA
05.2023 - 09.2023
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Handled hazardous materials safely following prescribed regulations.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Internship Student

Community School of Music and Arts
Mountain View, CA
01.2019 - 06.2023
  • Worked well in team environment as well as independently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Developed and implemented communications strategies for various projects.
  • Assessed company operations for compliance with safety standards.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Supervised children and participated with children in activities.

Internship Student

JJ Albanese
Santa Clara, CA
08.2021 - 06.2022
  • Worked well in team environment as well as independently.
  • Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
  • Prepared documents for presentations using MS Office applications.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Conducted office inventory checks and requested restock of supplies.
  • Provided HR administrative assistance to management team.
  • Managed conference room bookings and organized catering services when necessary.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Operated office equipment including printers, fax machines, scanners.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Encouraged and improved cross-department internal communication.
  • Maintained positive working relationship with fellow staff and management.
  • Created spreadsheets in Excel to track data related to projects.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Assisted with set up for social events and food deliveries.

Receptionist

St Kate's
St Paul, MN
09.2024 - 05.2025
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Organized, maintained and updated information in computer databases.

Seasonal Sales Associate

Party City
San Jose, CA
09.2021 - 11.2021
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with product selection, sizing and styling.
  • Bagged or packaged purchases and wrapped gifts.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prepared merchandise for purchase or rental.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Worked with fellow sales team members to achieve group targets.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Marketing Intern

Frank Rimerman + Co. LLP
San Jose, CA
08.2019 - 06.2021
  • Conducted research on competitor marketing and digital content.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Provided support in implementing digital marketing strategies across multiple channels.
  • Developed social media content and campaigns and analyzed metrics to capture trends and opportunities.
  • Researched latest trends and conducted market analysis.
  • Assisted personnel with day-to-day marketing tasks and coordinating activities.
  • Partnered with marketing team to understand and execute growth opportunities for paid search and search engine optimization.

Education

Bachelor of Science -

St Catherine University
Saint Paul, MN
05-2025

High School Diploma -

Cristo Rey Jesuit High School
San Jose, CA
06-2022

Skills

  • Complex Problem-Solving
  • Leadership and Team Building
  • Content Creation Client Engagement
  • Project Support Campaign Tracking
  • Search Engine Optimization
  • Social Media Management
  • Editing and Proofreading
  • Project Management
  • Developing Campaigns / Event Planning
  • Business Administration
  • File Maintenance
  • Administrative Support
  • Office Administration
  • Spreadsheet Software
  • Microsoft Google Applications

Accomplishments

Employee of the Month @ JJ Albanese 2022

LEAD Scholarship Award; Recipient

Peninsula College Fund; Recipient

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

Twitter Ads Manager Fundamentals Certification

Twitter Performance Fundamentals Certification

Twitter Performance Ads Specialist Certification - Web Traffic

Twitter Video Ads Specialist Certification

Google Ads Search Certification

Google Ads Display Certification

Google Ads Video Certification

Google Ads Measurement Certification

Google Ads Shopping Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Apple

Microsoft

Google

Salesforce

Timeline

Receptionist

St Kate's
09.2024 - 05.2025

Receptionist

St Kate's
09.2024 - 05.2025

Resident Coordinator

Housing Choices And Affordable Communities
04.2024 - 09.2024

Warehouse Associate

Amazon
05.2023 - 09.2023

Seasonal Sales Associate

Party City
09.2021 - 11.2021

Internship Student

JJ Albanese
08.2021 - 06.2022

Marketing Intern

Frank Rimerman + Co. LLP
08.2019 - 06.2021

Internship Student

Community School of Music and Arts
01.2019 - 06.2023

Bachelor of Science -

St Catherine University

High School Diploma -

Cristo Rey Jesuit High School

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Jackie Marcelo