Jackie Matute
Louisiana,LA
Summary
Dynamic and results-driven professional with extensive experience in hospitality, notably as a Housekeeping Supervisor at Home 2 By Hilton. Proven expertise in cleaning standards and guest relations, complemented by strong customer service skills. Successfully trained staff to enhance service quality, ensuring exceptional guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Home 2 By Hilton
09.2023 - 11.2025
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and public areas to maintain quality control.
- Coordinated scheduling for housekeeping staff to optimize workflow efficiency.
Bistro Attendant
Courtyard by Marriott
01.2022 - 08.2023
- Managed bistro operations, ensuring seamless service delivery and customer satisfaction.
- Prepared and served food and beverages in accordance with health and safety standards.
- Collaborated with kitchen staff to maintain inventory levels and freshness of ingredients.
- Trained new team members on bistro procedures and customer interaction techniques.
Secretary
SHS
03.2022 - 2023
- Managed scheduling and coordination of meetings for multiple executives.
- Maintained and organized filing systems to ensure efficient document retrieval.
- Prepared meeting agendas and took detailed minutes for effective communication.
- Assisted in the preparation of reports and presentations for senior management.
Education
High School Diploma -
Med Advance Training
Baton Rouge, LA08-2025
Skills
- Cleaning expertise
- Guest relations
- Customer service-focused
- Customer service
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Food Tourism
- Adventure Travel
- Road Trips
Timeline
Housekeeping Supervisor
Home 2 By Hilton
09.2023 - 11.2025
Secretary
SHS
03.2022 - 2023
Bistro Attendant
Courtyard by Marriott
01.2022 - 08.2023
High School Diploma -
Med Advance Training