Jackie Mazurowski
Eastchester,NY
Summary
A dynamic and results oriented management and marketing & sales professional with a strong record of top performance with over 20 years of experience in senior living. Proven ability to generate revenue and grow occupancy while consistently achieving high levels of customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Director
Monarch Coopers Corner
02.2023 - 08.2025
- Oversee the overall management and day-to-day operation of the community
- Lead all aspects of the community operations, revenue operations, staff development, quality assurance, regulatory compliance, and safety
- Sales leadership that increased and supported census through occupancy and professional marketing
Sales Director
Monarch Coopers Corner
11.2022 - 02.2023
- Developed and executed Sales and Marketing plan
- Secured 35 deposits prior to community opening for 72 unit assisted and memory care community
- Attained 65% in less than 6 months of opening
- Professional outreach to increase awareness of the community
Executive Director
Artis Senior Living of Somers
05.2021 - 11.2022
- Full oversight of all aspects of newly constructed community including financial, nursing, sales, marketing, facilities, and regulatory compliance
- Responsible for maintaining high levels of satisfaction which have resulted in 5-star reviews
- Maintain full compliance with all government laws and regulations regarding the operation of the property
- Lead Sales & Marketing Team in developing plans to increase awareness in the community and increase census
Sales Specialist
Sunrise Senior Living
02.2020 - 05.2021
- Provide one-to-one support to Directors of Sales for Sunrise communities in Connecticut and New York
- Provide marketing and sales leadership to all team members in the communities supported
- Assist in the presentation and value of Sunrise’s products and services for residents, families, team members, and targeted referrals sources.
- Deliver training on sales-related topics
- Assist and support communities in developing and implementing Quarterly Sales Plan
Regional Director of Operations
Maplewood Senior Living
01.2019 - 01.2020
- Responsible for day-to-day operations of 45 million newly constructed community
- Responsible for day-to-day oversight in conjunction with Executive Directors of Maplewood of Darien and Maplewood of Strawberry Hill
- Assist company in achieving company financial and census objectives
Executive Director
The Residence at Summer Street
01.2018 - 01.2019
- On-site company official overseeing the day-to-day operations of a 49 million dollar newly constructed, mid-rise assisted living and memory care community.
- Played a key role as change agent and turned around failing pre-opening operational challenged community that had seen three previous executive directors
- Implemented a revitalized sales and marketing plan to improve the overall pre-sales/deposit efforts of the sales force. This effort resulted in 30% overall growth in deposit with community opening ahead of budgeted census.
- Identified the recruitment challenges in an urban area and created a business plan to recruit and retain quality department heads and frontline associates
- The effort resulted in the community opening fully staffed with a solid pool of associates available as the community ramps-up
Senior Executive Director
Maplewood at Darien
01.2013 - 01.2018
- Responsible for the day-to-day operations and financials; planning; developing, implementation evaluation and improvement of program services; management of staff and the delivery of high-quality services as determined by the residents and their families.
- Maintains ongoing compliance with appropriate local, state, federal, regulatory, and /or accrediting body standards.
- Increased revenue and maintained 100% occupancy
- Oversee department budgets and provide guidance to department heads on how to meet budgetary guidelines
- Able to generate leads and close sales Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan
- Promotes team building through participation and/ or leadership at all associate and department head meetings.
Director of Community Relations
The Kensington
01.2011 - 01.2013
- Responsible for hands-on, high touch sales resulting in over 8 million in revenue
- Research and develop detailed monthly, quarterly and annual sales & marketing plans
- Create strategies to counter increasingly market–savvy competitors and consumers
- Oversee department budget and forecasting of revenue
- Essential contributor to pre-opening sales for an 87-suite assisted living and memory care residence
Director of Pines
Bethel Homes
01.2007 - 01.2010
- Responsible for increase in census to 92%
- Increased Revenue from a marketable monthly loss to monthly profit
- Restructured staffing and responsibilities to decrease overhead and at the same time provide more amenities to residents
- In charge of overall operations of 50 bed affordable independent living community
- Assist in applying for grants to benefit the community
- An integral part of the Executive Committee for entire continuum by providing sales & marketing knowledge to increase census company wide
Director, Sales
Maplewood at Danbury
01.2005 - 01.2007
- Responsible for increase in census from 0% to 75% in less than one year
- Compiled competitive analysis and developed a strategic pre-opening marketing plan
- Enhanced strong relationship with New England Cognitive Center to provide Brain GYMM program for community residents and assisted in launch to the public
- Create weekly and monthly sales activity reports and communicate sales strategies and opportunities to Ownership and Management Company
- Assist in Employee orientation to ensure importance of customer service and all staff role in sales
Education
BS - Business Administration
Concordia College
Bronxville, New YorkBronxville, New York
Skills
- Financial management
- Strategic planning
- Community outreach
- Team leadership, training, and development
- Resident satisfaction
- Sales leadership
- Case management
- Problem solving
- Partnership development
- Senior living management
Certification
Certified Dementia Practitioner CDP
Timeline
Executive Director
Monarch Coopers Corner
02.2023 - 08.2025
Sales Director
Monarch Coopers Corner
11.2022 - 02.2023
Executive Director
Artis Senior Living of Somers
05.2021 - 11.2022
Sales Specialist
Sunrise Senior Living
02.2020 - 05.2021
Regional Director of Operations
Maplewood Senior Living
01.2019 - 01.2020
Executive Director
The Residence at Summer Street
01.2018 - 01.2019
Senior Executive Director
Maplewood at Darien
01.2013 - 01.2018
Director of Community Relations
The Kensington
01.2011 - 01.2013
Director of Pines
Bethel Homes
01.2007 - 01.2010
Director, Sales
Maplewood at Danbury
01.2005 - 01.2007
BS - Business Administration
Concordia College