Jackie McClung
Rydal,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
Work History
Caregiver
Brookside Assisted Living
11.2024 - 05.2025
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Housekeeper
Hampton Inn By Hilton
05.2023 - 10.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
Customer Service Representative
Optum Helathcare
06.2010 - 09.2022
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
OSL Marketing
02.2005 - 11.2010
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Nationwide Credit Solutions
12.1998 - 07.2004
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Holt High School
Holt, KS05-2024
Skills
- Medication coordination
- Compassionate client care
- Documentation
- Resident empowerment
- Verbal and written communication skills
- Adaptability and flexibility
- Strong ethics
- Problem-solving
Timeline
Caregiver
Brookside Assisted Living
11.2024 - 05.2025
Housekeeper
Hampton Inn By Hilton
05.2023 - 10.2024
Customer Service Representative
Optum Helathcare
06.2010 - 09.2022
Customer Service Representative
OSL Marketing
02.2005 - 11.2010
Customer Service Representative
Nationwide Credit Solutions
12.1998 - 07.2004
High School Diploma -
Holt High School
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