Jackie McFeaters
Kennerdell,United States
Summary
Resourceful Human Resources Benefits Specialist known for efficient task completion. Specialized in benefits administration and customer service.
Overview
33
33
years of professional experience
Work History
Human Resources Benefits Specialist
U.S. Department of Agriculture
(Remote), PA
12.2023 - Current
- Provided customer service support to employees regarding their questions concerning their federal retirement, health, and life insurance coverage.
- Managed employee enrollments and terminations for all benefit plans.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Responded promptly to inquiries from managers or employees regarding eligibility status or other concerns about their benefits package.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Legal Administrative Specialist - Federal Retirement Claims Examining
U.S. Office of Personnel Management
Boyers, United States
02.2003 - 12.2023
- Processed and reviewed retirement benefits under both the Civil Service Retirement System (CSRS) and the Federal Employees Retirement System (FERS).
- Processed death benefits for the survivors of deceased federal employees under FERS.
- Assisted in training new employees, and I developed job aids for training.
- Assisted with the implementation of a Standard Operating Procedures guide for the death of employee benefits.
- Trained on all basic and advanced case types in both retirement and survivor processing, including special computations such as Federal Law Enforcement Officers, Federal Firefighters, Air Traffic Controllers, and Congressional Members.
- Determined eligibility and processed the continuation of enrollment for both Federal Employees Health Benefits (FEHB) and Federal Employees Life Insurance (FEGLI) benefits for both retirees and survivors of deceased employees.
- Communicated daily by both phone and e-mail with Federal Employees Health Benefits (FEHB) carriers to continue FEHB enrollment for retirees and the survivors of deceased employees.
- Used online systems to enter Federal Employees Health Benefits changes, and initial enrollments for retirees and survivors.
- Coordinated daily with the human resources offices and payroll offices of other federal agencies to obtain all documentation and information needed to finalize retirement and survivor benefits.
- Provided customer service and counseling on a daily basis to retirees and family members of deceased employees regarding retirement benefits, death benefits, health benefits, and life insurance benefits.
- Acted as a mentor on a daily basis to newer employees in my office, to assist them in developing the skills needed to process federal retirement and survivor benefits.
Lead Mail and File Clerk
U.S. Office of Personnel Management
Boyers, United States
09.1999 - 02.2003
- Assisted supervisors as a work leader in the correspondence section.
- Provided guidance to section employees on the proper routing and response to incoming correspondence.
- Reviewed work processed by section employees for completeness and correctness.
- Communicated with supervisors and employees regarding the performance, progress, and training needs of employees.
- Distributed and balanced workloads among section employees to ensure the timely accomplishment of assigned duties.
- Conducted meetings and communicated written instructions to employees.
Customer Service Representative
U.S. Office of Personnel Management
Boyers, United States
05.1996 - 09.1999
- Courteously responded to customer inquiries, both orally and in writing.
- Completed customer requests for information and adjustments in their benefits.
- Ensured that incoming mail received at the Retirement Operations Center was routed to the appropriate sections in the Office of Retirement Programs.
- Processed requests and performed specialized training in the areas of change of address, direct deposit, name change, guardianship, representative payee, non-receipt of payment, check depository, and designation of beneficiary forms.
Funds and Address Processing Clerk
U.S. Office of Personnel Management
Boyers, United States
04.1995 - 05.1996
- Courteously processed customer requests for information, forms, or changes in their case status, including direct deposit of annuity payments, change of name or representative payee, and non-receipt of payment.
Data Transcriber
U.S. Office of Personnel Management
Boyers, United States
10.1992 - 04.1995
- Performed data entry and key verification of various documents.
- Achieved high standards of both quality and timeliness.
File Clerk
U.S. Office of Personnel Management
Boyers, United States
12.1991 - 10.1992
- Performed various filing, searching, and assembly duties in a timely manner.
Education
High school diploma or equivalent -
Franklin Area School District
Franklin, PA, United States06.1991
Skills
- Benefits administration
- Health insurance processing
- Federal retirement processing
- Written and oral communication
- Employee enrollment management
- Claims coordination
- Customer service
Work Email
jacqueline.mcfeaters@usda.gov
Personal Email
jackiemcfeaters@gmail.com
Availability
Permanent, Telework, Remote, Full-time
References
- Christopher Graham, Program Manager, U.S. Office of Personnel Management, 202-936-1215, Christopher.Graham@opm.gov
- Jonathan Sosa, Management and Program Analyst, U.S. Office of Personnel Management, 202-936-1041, Jonathan.Sosa@opm.gov
- Benjamin Stewart, Program Manager, U.S. Office of Personnel Management, 202-936-0951, Benjamin.Stewart@opm.gov
Job Related Training
- Better Business Writing Skills, 02/01/02
- Introduction to Federal Accounting, 02/01/02
- Basic Project Management, 11/01/00
Coursework
- Advanced Academic and Business Education
- Typing and Business Procedures
- Spanish language
- Public Speaking
Timeline
Human Resources Benefits Specialist
U.S. Department of Agriculture
12.2023 - Current
Legal Administrative Specialist - Federal Retirement Claims Examining
U.S. Office of Personnel Management
02.2003 - 12.2023
Lead Mail and File Clerk
U.S. Office of Personnel Management
09.1999 - 02.2003
Customer Service Representative
U.S. Office of Personnel Management
05.1996 - 09.1999
Funds and Address Processing Clerk
U.S. Office of Personnel Management
04.1995 - 05.1996
Data Transcriber
U.S. Office of Personnel Management
10.1992 - 04.1995
File Clerk
U.S. Office of Personnel Management
12.1991 - 10.1992
High school diploma or equivalent -
Franklin Area School District
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