Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jackie McKivergan

Raton,NM

Summary

Dedicated compliance and regulatory professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best ensure the organizations integrity, safety, and assets are protected.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and travel a new position and journey. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Owner/Office Manager

KJ's Electric LLC
02.2018 - 10.2023
  • Managed day-to-day business and office operations.
  • Picked up and delivered equipment rentals, electrical supplies, tools, and shipped packages.
  • Picked up employees and clients to and from airports.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including financial reporting, tax preparation, payroll, state to state licensing, and payroll.
  • Conducted HR procedures, hire packets, employee retirement plans, set up all direct deposit accounts.

District Court Manager

State of New Mexico
12.2014 - 04.2019
  • Assisted in recruiting top employees for key positions within the courthouse, contributing to a skilled workforce dedicated to upholding justice.
  • Served as liaison between the court and various entities including government officials, community leaders, DA's office, police / sheriffs departments, and correction facilities
  • Managed court staff, providing training and guidance to ensure smooth daily operations.
  • Issue case filing numbers for cases, file legal documents, schedule hearings and manage jury court.
  • Processed payroll, daily deposits, and end of month financials.
  • Maintained strict confidentiality regarding sensitive legal information to protect both litigants'' privacy rights as well as uphold ethical conduct within the judiciary system.
  • Ensured adherence to legal procedures and ethical standards by overseeing proper documentation and handling of sensitive information.
  • Facilitated timely resolution of cases by monitoring caseloads and prioritizing high-priority matters.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and providing professional development opportunities.
  • Monitored courtroom technology equipment, ensuring proper function during trials and other legal proceedings for efficient case resolution.

Judicial Specialist / Manager

State of New Mexico
07.2012 - 12.2014
  • Hired as bench warrant clerk part time. Issued bench warrants for failure to show, failure to pay, and for criminal proceedings filed. Promoted to fulltime specialist then manager.
  • Managed complex caseloads with precision, ensuring that all deadlines were met while maintaining compliance with procedural rules and regulations.
  • Facilitated communication between judges, attorneys, and litigants by acting as a liaison and promptly addressing inquiries.
  • Optimized scheduling processes by efficiently managing calendars for multiple judges, ensuring no conflicts or delays in court proceedings.
  • Safeguarded judicial integrity by consistently upholding proper courtroom etiquette and decorum during all proceedings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Attended court hearings and jury trials to document proceedings and assisted judge.
  • Responsible for ordering office supplies.
  • Conducted all financial banking and reports.

Compliance Auditor / Gaming Commissioner

Fire Rock, Sky City Casino, Dancing Eagle
05.2000 - 03.2009
  • Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
  • Conducted audits on all faucets of casino for the protection of assets. Submitted results to upper management, tribal counsel and tribal governor. Held exit meetings with management to resolve audit finding within a timely manner.
  • Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed to adhere to the MICS, TICS, NIGC, Title 31 regulations and policies and procedures.
  • Main focus is to protect and ensure the integrity and assets of the tribe, casino and it's employees.
  • Oversee daily casino operations personally and by surveillance, observe daily drop and ensure proper security.
  • Developed MICS, TICS, policy and procedure for Fire Rock to comply with NIGS standards and all regulations between tribal, federal and state.
  • Conducted investigations and initiated the MOU between Tribe and the 13th Judicial District court for filing criminal charges to non-native patrons.
  • Attend court hearing for prosecution. Submit all reports and hold any evidence in the chain of custody.
  • Conducted background checks, fingerprinting, and investigations.
  • Kobetron all eproms for gaming machine updates and new machines.


Education

High School Diploma -

Grants High School, Grants, NM
05-1983
  • Awarded Professional Speech Honor.
  • Honor Roll All 4 years of high school

Skills

  • Customer relations
  • Small business operations
  • Operations oversight
  • Regulatory compliance
  • Attention to detail
  • Customer service
  • Desktops, laptops, mobile devices, scanner
  • Inventory tracking and management
  • Verbal and written communication
  • Surveillance and investigative skills
  • Research
  • Client service

Certification

  • Kinesic Interview
  • Time Management & Organizational Skills
  • Quick Books
  • Gaming Commission & Surveillance Asset Protection
  • Warrant Enforcement
  • The Reid Technique Interviewing and Interrogation
  • Supervisory Mentorship Program


Timeline

Owner/Office Manager - KJ's Electric LLC
02.2018 - 10.2023
District Court Manager - State of New Mexico
12.2014 - 04.2019
Judicial Specialist / Manager - State of New Mexico
07.2012 - 12.2014
Compliance Auditor / Gaming Commissioner - Fire Rock, Sky City Casino, Dancing Eagle
05.2000 - 03.2009
Grants High School - High School Diploma,

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Jackie McKivergan