Dynamic CNA Supervisor at Sweet Seniors with a proven track record in staff management and patient care coordination. Enhanced patient satisfaction through effective training and operational excellence, ensuring compliance with regulations. Skilled in team leadership and conflict resolution, fostering a collaborative environment that prioritizes quality care and efficient operations.
Hi, I’m
Jackie McLaughlin
Chula Vista,CA
Summary
Overview
3
years of professional experience
Work History
Sweet Seniors
CNA Supervisor
05.2018 - 06.2021
Job overview
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Monitored inventory levels of medical supplies and equipment to ensure preparedness at all times.
- Facilitated smooth transitions during shift changes by communicating pertinent information to incoming supervisors.
- Collaborated with interdisciplinary teams to create comprehensive patient care plans that addressed individual needs.
- Evaluated the effectiveness of implemented policies in maintaining high-quality patient care standards.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
UEI CollegeChula Vista, CA
from Electrical, Electronics And Communications Engineering
University Overview
Currently Star Student
UEI CollegeChula Vista, CA
Bachelor Of Administration from Business Administration And Management
05.2024
University Overview
K-Tech College East Millinocket, ME
Associate from Management
04.2018
University Overview
- 4.0 GPA
Skills
- Staff management
- Patient care coordination
- Teamwork
- Operational excellence
- Employee scheduling
- Workforce planning
- Succession planning
- Meeting facilitation
- Motivational
- Hiring and training
- Computer skills
- Managing operations and efficiency
- Good judgment
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Customer relations
- Team building
- Professional and courteous
- Scheduling and coordinating
- Analytical thinking
- Conflict resolution
- Employee training
- Professionalism
- Task delegation
- Complex Problem-solving
- Documentation and reporting
- Schedule management
- MS office
- Employee development
- Data analysis
- Project management
- Written communication
- Adaptability
- Continuous improvement
- Operations management
- Training and development
- Self motivation
- Work Planning and Prioritization
- Task prioritization
- Multitasking Abilities
- Teamwork and collaboration
- Performance tracking and evaluation
- Customer relationship management
- Performance reviewing
- Staff development
- Employee engagement
Timeline
CNA Supervisor
Sweet Seniors
05.2018 - 06.2021
UEI College
from Electrical, Electronics And Communications Engineering
UEI College
Bachelor Of Administration from Business Administration And Management
K-Tech College
Associate from Management
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