Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie McLean

Little River,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

27
27
years of professional experience

Work History

Office Manager

A & A Heat And Air
12.2021 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained computer and physical filing systems

Supervisor

Bell County Clerk's Office
02.2019 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Front Office Manager

A. W. Cook
04.2016 - 02.2019
  • Received purchase orders and processed invoices for payment.
  • Supervised processing of orders, order tracking and delivery of goods
  • Maintained inventory for office supplies, computers and work-stations.
  • Ordered office supplies and maintained supplier contacts in database.
  • Organized office operations, leading daily activities and controlling correspondence.
  • Managed invoices from vendors to assist accounting department in reducing annual expenses.
  • Worked with IT department to address technology issues and shortfalls.
  • Designed and implemented office policies and enforced standards.
  • Liaised with vendors to plan and schedule services.
  • Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
  • Organized company functions and events to improve employee morale.
  • Performed database management and analysis of business functions and processes.
  • Developed and updated calendars to schedule team and customer meetings.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Assessed special reports, summarizing information and identifying trends to guide decision making.
  • Reviewed reports produced by accounting department to assess organization's financial health.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created organized filing system to manage department documents.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Delivered performance reviews, recommending additional training or advancements.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse

Marketing Executive

Standards Home Health & Hospice
05.2015 - 12.2015
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Engaged, informed and supported staff on media and marketing outcomes.
  • Launched marketing activities for new product lines and market penetration.

Inside Sales Representative

King Ranch Turf Grass
06.2012 - 08.2014
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Customer Service Representative

Scott And White Health Plan
01.2011 - 03.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times

Main Office Secretary

Texas Bollweevil Eradication Foundation
01.2010 - 01.2011
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Secretary of Healthcare Center

Wilsonart International
01.1997 - 01.2009
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School Diploma -

Academy High School
Little River, TX

Skills

  • Operations Management
  • Policy Development
  • Compliance Monitoring
  • Office Management
  • Administrative Support
  • Staff Hiring
  • Billing
  • Team Supervision
  • Supply Management
  • Data Entry
  • Bookkeeping
  • Employee Supervision

Timeline

Office Manager

A & A Heat And Air
12.2021 - Current

Supervisor

Bell County Clerk's Office
02.2019 - 06.2021

Front Office Manager

A. W. Cook
04.2016 - 02.2019

Marketing Executive

Standards Home Health & Hospice
05.2015 - 12.2015

Inside Sales Representative

King Ranch Turf Grass
06.2012 - 08.2014

Customer Service Representative

Scott And White Health Plan
01.2011 - 03.2012

Main Office Secretary

Texas Bollweevil Eradication Foundation
01.2010 - 01.2011

Secretary of Healthcare Center

Wilsonart International
01.1997 - 01.2009

High School Diploma -

Academy High School

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Jackie McLean