Summary
Overview
Work History
Education
Skills
Certification
Timeline
SUMMARY OF QUALIFICATIONS
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Jackie Merceron

Jackie Merceron

Union,NJ

Summary

Compassionate and detailed-oriented Licensed Practical Nurse (LPN) with over 10 year of experience in clinical coordination, patient care, and administrative support in fast-paced medical settings. BLS certified with strong knowledge of sterile techniques, patient safety protocols, and EMR systems. Seeking to bring extensive clinical and administrative expertise to an Operating Room Technician role.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Newark Beth Israel Hospital
01.2021 - Current
  • Coordinate daily scheduling for cardiac catheterization lab and non-invasive procedures, ensuring optimal patient flow and physician availability.
  • Collaborated with team members to resolve scheduling conflicts and enhance operational efficiency.
  • Monitored and adjusted schedules in real-time to accommodate changes in patient needs.
  • Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Medical Office Coordinator

Comprehensive Cardiac Care
10.2016 - 01.2022
  • Serve as the first point of contact for patients in a high-volume cardiologist office.
  • Scheduled appointments, handled insurance pre-certifications, and verified benefits.
  • Coordinated patient scheduling to optimize clinic flow and reduce wait times.
  • Managed multiline phones, patient registration, referrals, and EMR updates.

Insurance Sales Agent

National Agents Alliance
10.2014 - 09.2016
  • Developed customized insurance plans to meet diverse client needs.
  • Educated clients on policy options and benefits, enhancing customer understanding.

Insurance Sales Agent

American Income Life
06.2013 - 01.2014

Consultant

Mary Kay
01.2011 - 01.2013
  • Advised clients on makeup techniques and product selection to enhance beauty routines.
  • Conducted personalized makeup consultations, tailoring recommendations to individual client needs.

Medical Receptionist/Front-desk Management

Foot and Ankle Physician
04.2003 - 11.2010
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Supported daily front office operations in a busy medical practice.
  • Assisted with referrals, authorizations, procedure scheduling (MRI, CT, Bone scan).

Education

Certificate of completion - Licensed Practical Nursing Program

Sierra Allied Health Academy
Plainfield, New Jersey
03.2011

High School - undefined

Union High School
Union, New Jersey
06.2003

Skills

  • Verbal and written communication
  • Strong work ethic
  • Maintaining confidentiality (HIPPA compliance)
  • Problem-solving
  • Effective multitasking
  • Speak fluent English and Creole

Certification

  • Licensed Practical Nurse (LPN) -New Jersey, Active
  • Basic Life Support (BLS) - Current

Timeline

Scheduling Coordinator

Newark Beth Israel Hospital
01.2021 - Current

Medical Office Coordinator

Comprehensive Cardiac Care
10.2016 - 01.2022

Insurance Sales Agent

National Agents Alliance
10.2014 - 09.2016

Insurance Sales Agent

American Income Life
06.2013 - 01.2014

Consultant

Mary Kay
01.2011 - 01.2013

Medical Receptionist/Front-desk Management

Foot and Ankle Physician
04.2003 - 11.2010

High School - undefined

Union High School

Certificate of completion - Licensed Practical Nursing Program

Sierra Allied Health Academy

SUMMARY OF QUALIFICATIONS

  • Answer a multi-line phone as well as greet all incoming and outgoing patients.
  • Assisting clients in scheduling appointments and confirming patient's contact information as well as insurance details including data entry of new patient registration and referral.
  • Pre-certify medical insurance, medication, bone scan, MRI, CT scan in addition to responding to email and/or fax inquires.
  • Ensuring that cash handling procedures and transactions are carried out correctly.
  • Conduct one-on-one client consultations to identify skin care needs and answer questions regarding product line.
  • Perform facials and makeovers as well as conducting open houses and Mary Kay parties upon request.
  • Ability to communicate with clients on the phone or face to face visits, along with seeking out new clients and develop clientele by networking to find new customers and generate a list of prospective clients.
  • Ensure that policy requirement are fulfilled, including any necessary medical examinations and completion of appropriate forms.
  • Goal-oriented and self-motivated to help clients achieve and maintain their financial goals.