Summary
Overview
Work History
Education
Skills
Timeline
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JACKIE MILLS

Tucson,AZ

Summary

A highly motivated Innovative leader skilled in managing diverse remote teams. Proven record of exceeding sales goals and experience managing multi-million dollar budgets. Recognized for the ability to adapt quickly to changes in a high volume, fast paced atmosphere. Special skills include: Developing and sustaining high performance teams. Experience growing revenue from start-up to IPO. Expertise spans product creation, sales strategies, product management, creative direction and content creation, market research and consumer insights,and technical sales. Driven by a passion for solving customer challenges through innovative technology and adaptive business approaches, with a focus on delivering impactful outcomes. Skilled in rapidly acquiring new knowledge and applying it effectively. My passion for continuous learning and successfully navigating change is what fuels me.

Overview

10
10
years of professional experience

Work History

Sr. Admissions Manager II

2U INC
Phoenix, AZ
03.2018 - 12.2024
  • Consistently managing and exceeding expectations of $5 to $7 million in recurring revenue. Led strategic revenue initiatives that demonstrated strong financial performance and a predictable growth model.
  • Promoted three times within tenure while managing 25 direct reports.
  • Managed global marketing budgets ranging from $3 to $5 million, overseeing strategic market analysis, and comprehensive product strategies across the United States, Australia, the United Kingdom, and South Africa.
  • Spearheaded a new product line and division from $0 revenue dollars to develop sales, marketing, university deployment, and enhanced existing products, including a new initiatives line of business in Cybersecurity.
  • Analyzed potential strategies by forecasting sales figures, and examining product profitability. Conducted research to identify new cybersecurity market possibilities.
  • Identifying, creating, and Implementing efficiencies across the department to maintain quality assurance.
  • Developed roadmaps through feedback and iterative improvements. Conducted initial scoping to guide project planning and direction.
  • Event planning for various engagements, both internally and externally, for 100+.
  • Enhanced profit margins to achieve marketing targets, and support product development through its lifecycle.
  • Implemented revised marketing strategies to boost brand visibility.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Achieved a 40% rise in cybersecurity business sales based on early forecasts.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Created a company-wide newsletter and developed SOPs to document the process for future reference.

Housing Program Manager

Community Partners
Phoenix, AZ
04.2017 - 04.2018
  • Processing member applications, accounts payable, billing, and training one-on-one and in groups.
  • Coordinating inspections and facilitating housing for at-risk individuals.
  • Handling crisis management and problem resolutions with sensitivity.
  • Track and report on key performance indicators (KPIs) related to housing stability, client satisfaction, and program success.
  • Maintain detailed records and documentation of all client interactions, housing placements, and services provided for reporting and auditing purposes.
  • Organize outreach activities to inform the community about available housing options, and eligibility requirements.
  • Represent the housing program at public meetings, conferences, and other events to raise awareness, and promote the program.
  • Coordinate the planning, development, and management of new housing initiatives and projects.

Administrative Aid II

Jarrow Formulas Inc.
Los Angeles, CA
03.2015 - 02.2017
  • Develop and maintain sales and promotional materials.
  • Negotiate with clients, invoicing, billing, order processing, generated backorder reports, and tracking inventory.
  • Supervise system improvements, resolution, and account recovery as a receptionist (multi-line).
  • Handled customer escalations, documented and resolved complaints, negotiated with vendors, and resolved price discrepancies.
  • Implemented department incentive programs, and developed and documented new procedures for training purposes.
  • Act as the primary liaison between the pharmacy and the management team, or corporate leadership.
  • Support marketing initiatives to increase pharmacy awareness and services, including promotional activities, patient education, and community outreach programs.
  • Develop strategies to enhance retention and satisfaction, focusing on building long-term relationships with customers.
  • Processing orders from physicians using medical coding.

Education

Bachelor of Arts Degree - Journalism, Communications

University of Nevada Las Vegas
Las Vegas, NV
08.2015

Skills

  • Project management
  • Leadership and communication skills
  • Product development/improvement
  • Employee development/coaching
  • Change management
  • Process Improvement
  • System proficiency in CRM, Microsoft, Tableau, Workbooks, SharePoint, Salesforce, Final Cut Pro, Canva, and Workday
  • Budget, Strategic Planning
  • conflict resolution
  • Marketing Strategy and Planning
  • Variance and risk analysis
  • Profit and loss accountability
  • Event planning
  • Developing lead-nurturing campaigns
  • Customer Segmentation and Targeting
  • Data Analysis & Reporting

Timeline

Sr. Admissions Manager II

2U INC
03.2018 - 12.2024

Housing Program Manager

Community Partners
04.2017 - 04.2018

Administrative Aid II

Jarrow Formulas Inc.
03.2015 - 02.2017

Bachelor of Arts Degree - Journalism, Communications

University of Nevada Las Vegas

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JACKIE MILLS