Jackie Mills
Grimesland,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Contact Representative
Greenville Utilities Commission
09.2021 - Current
- Managed high-volume customer inquiries, ensuring timely and accurate responses.
- Resolved billing disputes by analyzing account details and providing clear explanations.
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Made follow-up phone calls to customers about general issues.
- Collaborated with team members to identify areas for process improvement, leading to increased efficiency in the workplace.
- Consistently met or exceeded performance goals for call quality, resolution time, and overall customer satisfaction.
- Collaborated with other callers and representatives to complete tasks.
- Reduced call wait times by efficiently handling inquiries and routing calls as needed.
- Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
- Supported colleagues by sharing product knowledge and best practices, contributing to a cohesive team environment.
- Verified customer data through phone calls and emails.
- Adapted quickly to changes in company policy or procedures while maintaining composure under pressure.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
General Manager
Speedway
02.2014 - 05.2021
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Human Resources Assistant
Flanders Filters
05.2012 - 06.2013
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
Education
Associate of Applied Science - Business Administration
Beaufort County Community College
Washington, NC03.2015
Timeline
Customer Contact Representative
Greenville Utilities Commission
09.2021 - Current
General Manager
Speedway
02.2014 - 05.2021
Human Resources Assistant
Flanders Filters
05.2012 - 06.2013
Associate of Applied Science - Business Administration
Beaufort County Community College