Jackie Mousseau

⬧ Assist students with financial aid and registration, ensuring smooth processes and satisfaction.
⬧ Resolve student inquiries via calls, chats, and emails, enhancing service efficiency.
⬧ Mentor new employees, boosting team performance and knowledge.
⬧ Advanced to Tier 2 Advisor, interim supervisory support, and chat system trainer roles.
⬧ Streamlined student account issue resolution, improving response times and satisfaction rates.
⬧ Provided comprehensive support via calls, chats, and emails, resolving student concerns efficiently. Mentored new employees to boost overall team performance and knowledge transfer.
⬧ Managed complex student accounts, ensuring the accuracy of registration, records, and billing. Utilized an industry ticketing system to track and resolve issues promptly.
⬧ Implemented improvements in the chat system as an interim trainer, enhancing team communication and efficiency. Adapted quickly to evolving customer service technologies.
⬧ Fostered positive relationships with students and colleagues, contributing to a supportive work environment. Facilitated seamless interdepartmental cooperation.
⬧ Provide comprehensive student support, resolving financial aid and registration issues.
⬧ Streamline account issue resolution, significantly improving response times. Adapt swiftly to evolving customer service technologies, boosting operational efficiency.

Answered multiple line phone systems, assisted residents with rental payments, and greeted new residents.
• Supervise maintenance crew of five full-time and three part-time workers.
• Maintain work orders on the company program—correspondents for residents and community owners, where needed.
• Remote work included monitoring accounts for payment accuracy.
• Processing documents for the purchase/sale of homes and contracts with outside vendors.
• Implemented computerized filing, increasing productivity by 30%.
• Created a collection form. The process reduced collections by 25%.
• Consistently in the top 5% in productivity for processing industry ticketing systems.
• Developed and implemented county-wide caregiver guide for the Department of Aging.