Jackie Murphy

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Directed dispatching, routing, and tracking of 6 fleet vehicles.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Managed customer accounts and invoicing.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Analyzed each client's condition to assess potential risks associated with therapeutic massage
• Successfully executed assigned medical treatments and provided therapeutic-based massages
• Coordinated with other staff members to provide seamless service and positive work environment, increasing overall patient satisfaction and team morale.
• Maintained current knowledge of industry trends and best practices through regular continuing education courses and workshops.
• Ensured compliance with state regulations and licensing requirements in all aspects of practice management.

• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Collaborated with other healthcare professionals to develop comprehensive wellness plans for clients with specific health concerns.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained inventory of office supplies and placed orders.
• Conducted research for project proposals, compiling information that supported winning bids.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Performed research to collect and record industry data.

• Collaborated with colleagues on special projects or tasks, demonstrating adaptability within various warehouse roles.
• Performed inventory control, such as counting, and stocking merchandise.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed comprehensive knowledge of products and services to provide accurate information to customers.
• Enhanced office efficiency by performing accurate data entry and document processing tasks.

Ensured child safety through diligent supervision and adherence to established protocols.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
• Established daily routines to provide structure and predictability for children under care.
• Supported cognitive development with age-appropriate learning materials and engaging educational games.

• Implemented process improvement initiatives that streamlined operations and increased efficiency
• Managed inventory to optimize stock levels and reduce waste, ensuring timely availability of materials
• Utilized blueprints, schematics and diagrams to accurately complete tasks.
• Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
• Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
• Tested finished products to perform quality assurance and identify discrepancies.

• Collaborated with management to develop effective sanitation processes for optimal results.
• Ensured cleanliness, effectively disinfecting all equipment used in production areas.
• Strengthened sanitation compliance by regularly updating cleaning schedules and checklists.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Operated manual pallet jacks and forklifts to move and store materials.

• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Operated register to process payments and collect cash payment for order totals.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.