Jacqueline Neff
Orange,United States
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Exam Invigilator
Oxford International Education Group
01.2023 - Current
Sole proprietor of E-Commerce stores on Ebay
eBay
03.2008 - Current
- Built and manage a eBay store with 3,000+ items since 2008
- Achieved Top-Rated Seller status
- Communicated with eBay customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale, and collect payment
- Shipped an average of 10 packages daily using USPS, FedEx, and UPS domestically and internationally
- Proficient with all aspects of shipping, including cost-benefit analysis of shipping options to determine cheapest and fastest options, adding insurance, tracking, and researching lost packages
- Efficiently managed inventory, consistently generated sales to keep inventory flowing
- Proficient in the post listing online, and optimize them for search engine optimization purposes.
Exam Proctor
PSI Services LLC
07.2022 - 07.2022
- Worked the state Bar Exam
- Conducted a thorough inspection of admittance documentation to ensure that only authorized persons are admitted
- Conducted a thorough inspection to ensure that prohibited items are not allowed into the exam room
- Directed examinees to assigned testing location
- Assisted in the administration of examinations
- Distributed, collected, and accounted for exam materials
- Completed various forms pertinent to the examination process
- Observed examinees during the examination in person or by reviewing exam videos of applicants who have taken the exam online
- Completed incident reports at the test center and submitted to State Bar staff each day or after review of examination videos.
Retail Merchandiser
Hallmark Cards
11.2012 - 05.2015
- Maintained inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low; arranging for return and credit for damaged products
- Maintained customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.
Mortgage Loan Processor
Axiom Mortage
02.1999 - 03.2008
- Provided comprehensive support throughout lending process to deliver complete loan files for underwriting and closings
- Maintained professional communications with mortgage sales people, customers, insurance companies, underwriters, and loan officers in managing all details of the loan application process
- Utilized mortgage software to download files, run credit reports, and print documents
- Verified all necessary documentation, including employment and credit history
- Maintained high levels of organization, tracking loans in Excel spreadsheets and utilizing office equipment to complete files
- Trained new staff in use of software and in developing skills for moving loans forward
- Key Achievements: Reduced title turnaround time and loan processing costs by locating and incorporating use of a new title company
- Secured an account with a management appraisal firm to handle all appraisals
- Recognized for providing strong support for loan officers in supplying information and resolving problems
- Organized and planned company events, Business Meetings, Trade Shows, company parties.
Education
Certificate in Business Administration - Business Administration and Management, General
Santiago Canyon College
High School Diploma -
Tustin High School
06.1991
Skills
- Customer Support
- Proctoring
- Test Preparation
Respectfulness
Patience and composure
Punctuality
Strong Organization
Instruction following
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Certification
- Online CPR/AED and First Aid Combo Course
- Administrative Services Credential
- Certificate in flight Travel
Timeline
Exam Invigilator
Oxford International Education Group
01.2023 - Current
Exam Proctor
PSI Services LLC
07.2022 - 07.2022
Retail Merchandiser
Hallmark Cards
11.2012 - 05.2015
Sole proprietor of E-Commerce stores on Ebay
eBay
03.2008 - Current
Mortgage Loan Processor
Axiom Mortage
02.1999 - 03.2008
Certificate in Business Administration - Business Administration and Management, General
Santiago Canyon College
High School Diploma -
Tustin High School
- Online CPR/AED and First Aid Combo Course
- Administrative Services Credential
- Certificate in flight Travel
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