Summary
Overview
Work History
Skills
Certification
References
Timeline
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Jackie Ngan

Maricopa,AZ

Summary

Dynamic Customer Lifecycle Manager and SMB Sales expert with a proven track record at Microsoft, adept at fostering long-term relationships and exceeding sales targets through exceptional team leadership and complex problem-solving skills. Specializes in leveraging verbal communication to influence without authority and drive revenue growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Lifecycle Manager

Concentrix
10.2023 - 08.2024

· First point of contact, deliver sets of foundations for long term relationships.

· Engage with small and medium business across industries, company size, and type to determine their needs and identify opportunities to fulfill their technology’s needs.

· Help customers understand the requirements and positions how our team can support.

· Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline).

· Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.

· Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations.

· Solid time management skills and ability to work independently or under supervision with a high level of integrity.

Small Medium Business Sales

Microsoft
11.2014 - 07.2023

· Managed over 1,000 accounts. From small to Enterprise, Non-profit and Government accounts.


· Build upon existing relationships as well create new relationships managing a healthy pipeline.


· Focus on quality interactions over quantity.


· Support pre-sale, post-sale consulting.


· Elite in up-sell, cross-sale with Microsoft Cloud Solutions.


· Building a qualified relationship with Microsoft Partners. (CSP, MSP, AE)


· Expertise on Microsoft Cloud and Hardware offerings.


· Experience working with or selling Azure, Microsoft 365, Dynamics 365


· A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement (growth mindset).


· Meet and exceed targets for opportunity generation.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Quick learner who can adapt to new culture
  • Ability to coach and influence without authority

Certification

Microsoft 365 Certified (MS-900) Credential ID# H819-7558


Microsoft Certified: Security, Compliance, and Identity (SC-900)

Credential ID# 5473755C9EF690C7

References

Bill Dano

Business Manager - Concentix

billdano14@gmail.com

(630) 917-8838


Bill Carey

Microsoft Adoption Manager - Insight

bill.carey@insight.com

(480) 333-3515


James Amiry

Technology Consulting Manager - Eide Bailly

jamiry@eidebailly.com

(480) 454-3242

Timeline

Customer Lifecycle Manager

Concentrix
10.2023 - 08.2024

Small Medium Business Sales

Microsoft
11.2014 - 07.2023
Jackie Ngan