Jackie Norman
Summary
A results-driven professional with over a decade of proven leadership experience, dedicated to fostering team growth and productivity. Known for inspiring teams to surpass collective goals by leveraging a collaborative approach. Complemented by exceptional customer service skills, adept at exceeding client expectations through a personalized and empathetic approach. Seeking a remote role that allows me to leverage my experiences effectively, contributing to a forward-thinking company. Passionate about joining an organization that prioritizes and invests in its team members’ growth and development, fostering a culture of continuous learning and excellence.
Overview
15
15
years of professional experience
Work History
Beauty Team Lead
Sephora Kohls
09.2024 - 09.2025
- Led team to execute operational strategies, enhancing workflow efficiency and productivity.
- Developed and implemented training programs to improve team performance and skill sets.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Coordinated cross-functional initiatives to align departmental goals with organizational objectives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Logistics Sales Representative
Warren Transportation
03.2024 - 09.2024
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Executed effective sales strategies to increase product visibility and market share.
- Collaborated with cross-functional teams to streamline operations and optimize service delivery.
- Analyzed customer feedback to identify trends and improve sales approaches.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Department Manager
Sam’s Club Corporate – Walmart, Inc.
01.2019 - 01.2023
- Led and supervised a dynamic team within the deli and front desk departments, ensuring smooth daily operations and exceptional customer service delivery.
- Orchestrated team schedules, task assignments, and workflow, optimizing productivity and efficiency.
- Provided hands-on guidance and mentoring, fostering a cohesive and motivated team environment.
- Implemented customer service protocols, resulting in increased client satisfaction ratings by X%.
- Acted as a liaison between management and frontline staff, conveying objectives and ensuring seamless communication.
- Oversaw inventory management for the deli, implementing strategies that reduced waste by X% while maintaining quality.
- Conducted regular performance evaluations, identifying areas for improvement and implementing training programs to enhance team skills.
- Collaborated with cross-functional departments to streamline processes, resulting in improved interdepartmental coordination and service delivery.
Department Manager
Dillard’s, Inc.
02.2017 - 01.2019
- Directed and oversaw the operations within Dillard’s, managing a team of employees, and fostering a high-performance work culture.
- Strategically planned and executed sales initiatives, resulting in an X% increase in departmental sales over fiscal years.
- Implemented effective sales strategies and incentives, resulting in exceeding sales targets consistently.
- Conducted regular team meetings to communicate sales goals, company policies, and to encourage teamwork and collaboration.
- Analyzed sales data and market trends to identify opportunities for growth, implementing adjustments to optimize sales performance.
- Developed and executed comprehensive training programs for staff to enhance product knowledge, customer service skills, and sales techniques.
- Provided mentorship and coaching to team members, resulting in a more motivated and skilled workforce.
- Acted as a liaison between upper management and department staff, communicating objectives and ensuring alignment with company goals.
- Maintained inventory control and merchandising standards, ensuring a visually appealing and well-stocked department.
Manager
Kwik Star Corporate
04.2010 - 10.2017
- Mastered multitasking in a high-pressure environment, efficiently handling multiple phone lines, executing opening and closing procedures, and managing cash handling and credit card transactions with precision.
- Conducted banking activities, ensuring accuracy and compliance with financial protocols.
- Demonstrated adeptness in staff management by creating schedules and overseeing daily operations, while efficiently running the kitchen and fulfilling various job responsibilities.
- Proficiently generated and presented comprehensive reports for senior staff on a daily, weekly, and monthly basis, providing insights for strategic decision-making.
- Excelled in delivering consistent 5-star customer service, ensuring customer satisfaction and loyalty.
- Acquired valuable management and leadership skills while autonomously running the store as a team leader, showcasing resilience and adaptability in handling diverse challenges.
Skills
- Proficient Communication Management
- Multitasking & Call Coordination
- Financial Record Management
- Customer-Centric Approach
- Sales & Revenue Generation
Timeline
Beauty Team Lead
Sephora Kohls
09.2024 - 09.2025
Logistics Sales Representative
Warren Transportation
03.2024 - 09.2024
Department Manager
Sam’s Club Corporate – Walmart, Inc.
01.2019 - 01.2023
Department Manager
Dillard’s, Inc.
02.2017 - 01.2019
Manager
Kwik Star Corporate
04.2010 - 10.2017
ABOUT ME
Seasoned leader with over a decade of experience, I am dedicated to cultivating team growth and productivity through a collaborative approach. My leadership style focuses on inspiring teams to surpass collective goals while maintaining a personalized and empathetic approach to exceed client expectations. Seeking a remote role that capitalizes on my diverse skill set and allows me to contribute effectively to a forward-thinking company. Adaptable to change and thriving in fast-paced environments, I prioritize customer satisfaction by humanizing every interaction. I am committed to continuous learning.
CONTACT
- Jackiewhite_80@yahoo.com
- 319-830-1395