Jackie Nuncio
San Antonio,TX
Summary
- Over 20 years' experience in Accounting and Customer Service
- Knowledgeable in Microsoft Office
- Experience with QuickBooks Software
- Certified Bookkeeper
- Data Research and Analysis
Overview
7
7
years of professional experience
Work History
Escalation Specialist 5
Citibank
01.2018 - 10.2023
- Analysis Customer account looking for unusual activity
- Calling Customer to Discussion there account
- Receiving calls from Customer when they are having issues with their Debit Card
- Processing paperwork for claims
- Closing Cards
- Mailing out new ones
- Filing claims when the Customer reports fraud activity on their account
- Working on Account Takeover, listening to calls using the nice system.
Data Analyst Temporary Position
Citibank
12.2016 - 12.2017
- Currently performing Factiva Search for Branch Commercial Quality Control
- Going thru Paperwork from the Branches to see if Customer can open Accounts
- Imputing Info into the Database and Knowing Your Customer programs.
Education
Associate of Science Degree in Business Administration -
Hallmark College of Technology
08.2013
Bookkeeping Certification
03.2012
Skills
- Complaint Handling
- De-Escalation Techniques
- Assertiveness
- Goal Setting and Achievement
- Client Retention Strategies
- Spreadsheet tracking
- Record preparation
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking
- Computer Skills
- Customer service excellence
- Organizational Skills
- Active Listening
- Calm Under Pressure
- Adaptability and Flexibility
- Microsoft Office
- Data Entry
- Analytical Thinking
- Work Prioritization
- Customer Data Confidentiality
- Following scripts
- Account updating
Timeline
Escalation Specialist 5
Citibank
01.2018 - 10.2023
Data Analyst Temporary Position
Citibank
12.2016 - 12.2017
Associate of Science Degree in Business Administration -
Hallmark College of Technology
Bookkeeping Certification