Jackie Oliva

• Partnered with a Global Officer to manage daily administrative operations and drive cross-departmental initiatives.
• Provided high-level support by managing complex calendars, scheduling, and organizing meetings and events.
• Coordinated and optimized operating cadences including QBRs, leadership meetings, and ad hoc sessions across Talent Acquisition and Associate Development teams.
• Led and supported operational projects, ensuring key milestones and cross-functional follow-through within HR.
• Resolved time-sensitive operational challenges using sound judgment and minimal oversight.
• Streamlined administrative processes to improve team efficiency and productivity.
• Planned and executed team meetings, off-sites, and engagement initiatives, managing all aspects of logistics, budget, and timelines.
• Created and distributed documents, reports, presentations, and correspondence.
• Maintained strict confidentiality while handling sensitive business matters and executive communications.

• Administer sanctions screenings using LexisNexis to ensure regulatory compliance and mitigate risk.

• Executive-level administrative support
• Strategic calendar and meeting management
• Cross-functional collaboration
• Project management and coordination
• Operational process improvement
• Event planning and logistics
• Confidentiality and discretion
• Stakeholder engagement
• Problem-solving and decision-making
• Communication and interpersonal skills
• Coordinated activities among multiple departments to ensure successful completion of projects.

• Managed the group sales merchandising process, including lead entry, hotel availability matching, and proposal preparation to optimize revenue opportunities.
• Served as a liaison between customers, GSO Sales Managers/Directors, and hotel properties to coordinate sales activities and maintain client satisfaction.
• Utilized Marriott sales technology platforms (SFAWeb, CI/TY) to track leads, update customer communications, and ensure reporting accuracy.
• Supported the execution of strategic initiatives in collaboration with Global Account Executives (GAEs) and Global Account Directors (GADs) to retain and grow account revenue.
• Participated in sales calls, trade shows, and project teams to promote strategic account growth and ensure alignment with team-based sales models.
• Provided proactive account management and service for assigned accounts with a focus on the group segment, maintaining relationships with key group buyers.

• Managed the group sales merchandising process, including lead entry, hotel availability matching, and proposal preparation to optimize revenue opportunities.
• Served as a liaison between customers, GSO Sales Managers/Directors, and hotel properties to coordinate sales activities and maintain client satisfaction.
• Utilized Marriott sales technology platforms (SFAWeb, CI/TY) to track leads, update customer communications, and ensure reporting accuracy.
• Supported the execution of strategic initiatives in collaboration with Global Account Executives (GAEs) and Global Account Directors (GADs) to retain and grow account revenue.
• Participated in sales calls, trade shows, and project teams to promote strategic account growth and ensure alignment with team-based sales models.
• Provided proactive account management and service for assigned accounts with a focus on the group segment, maintaining relationships with key group buyers. Group sales coordination
• Customer relationship management
• Lead qualification and management
• Sales systems proficiency (SFAWeb, CI/TY, Tableau)
• Proposal development and inventory management
• Strategic account support
• Cross-functional collaboration
• Project coordination

Data analysis and reporting

• Supported Sales & Marketing teams with general office duties including filing, email correspondence, typing, faxing, and copying to ensure smooth operations.
• Prepared and managed sales-related documents such as proposals, contracts, and banquet event orders throughout the sales cycle.
• Promoted and maintained brand awareness both internally and externally to reinforce Marriott’s brand image.
• Assembled and organized informational packages, including brochures and promotional materials, for client presentations and events.
• Applied effective sales techniques to maximize revenue while fostering guest loyalty and retention.
• Entered, retrieved, reconciled, and verified critical sales data such as commissions, leads, and third-party information using specialized sales software.
• Responded promptly to guest inquiries regarding property services, amenities, rates, packages, and events to enhance guest experience.
• Served as a primary point of contact for clients, managing communication via phone and email to address questions and fulfill requests efficiently.