Jackie Orians
General Manager
Marion,OH
Summary
Accomplished General Manager with a proven track record at Superior Auto, adept in operations management and leadership, driving business growth through strategic planning and team building. Excelled in fostering client relationships and enhancing profitability, demonstrating exceptional problem-solving and P&L management skills. Achieved consistent revenue targets by cultivating a motivated, high-performing team.
Overview
15
15
years of professional experience
Work History
General Manager
Superior Auto
02.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.'
Lead
Silverline
05.2009 - 01.2015
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
- Supervised production staff of 20.
- Utilized lean manufacturing principles to reduce waste, optimize resources, and enhance operational efficiency.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Associate of Applied Science - Paralegal
Brown Mackie College
Findlay, OH06.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Staff training/development
- Inventory Control
- P&L Management
Timeline
General Manager
Superior Auto
02.2015 - Current
Lead
Silverline
05.2009 - 01.2015
Associate of Applied Science - Paralegal
Brown Mackie College
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