Jackie Piedra
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Strategic Engagement Lead / PMO Specialist
Raytheon Technologies
Remote / Farmington, CT
08.2022 - Current
- Enhanced team productivity by implementing the Annual Compensation Planning model to support ACP related inquiries and transactions
- Improved customer satisfaction survey experience and response rates through extensive research of industry trends and collaboration with stakeholders
- Increased employee engagement through implementation of a personality testing initiative
- Optimized the delivery of a service catalog by launching a change management and communications plan
Rotational Leadership Development Sr. Associate
Raytheon Technologies
Remote / Farmington, CT
05.2020 - 07.2022
- 1st Rotation (HR Data Quality & Governance): Developed a communication strategy and change management plan for a RIF project, resulting in the successful transition of data quality work from the U.S. to an international team
- 2nd Rotation (Employee Experience): Enhanced the employee experience through implementation of a new virtual agent chatbot by negotiating and collaborating with global technology partners
- 3rd Rotation (Reporting & Insights): Consulted with reporting stakeholders by listening to feedback/pain-points and recommended updates to the reporting portfolio
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines
- Played a key role in driving business growth by identifying areas of improvement and presenting strategic recommendations to senior leadership
Talent Operations Sr. Associate
Raytheon Technologies
Windsor Locks, CT
09.2019 - 04.2020
- Streamlined operational efficiency by implementing the HireVue Coordinate tool and created an efficient interview scheduling process for on-site, live video, and event interviews
- Trained recruiters, TA coordinators, and hiring managers on the new process/tools for completing interviews, resulting in improved skillsets and increased productivity
- Promptly resolved Talent Acquisition issues related to ATS system and process inquiries for candidates, recruiters, HRP's, and hiring managers
- Improved the candidate and employee experience through collaboration with external vendors (HireVue, ADP, Sterling) by recommending system enhancements and resolving system issues
Talent Acquisition Associate
Collins Aerospace
Windsor Locks, CT
06.2017 - 08.2019
- Enhanced the candidate experience by implementing a new applicant tracking system (ADP Recruiting Management) for international locations and received a Level 2 Award for outstanding project management
- Provided virtual ATS training support to recruiters and HRP's at international locations and resolved system issues by troubleshooting and partnering with ADP; Received a Level 3 Award for customer focus
- Supported the implementation of Workday Recruiting as a Recruiting Captain for the US and Canada; Received an Excellence Award for Process Implementation
Talent Acquisition Intern/Co-Op
Collins Aerospace
Windsor Locks, CT
01.2016 - 05.2017
- Developed strong relationships with universities to attract top-quality candidates for internships
- Assisted with the coordination/execution of diversity conferences and attended university career fairs for the Early Careers team; Received a Level 3 Award for outstanding contribution to workforce diversity
- Coordinated corporate events for INROADS students and analyzed survey results to drive process improvement for future events
- Supported the Candidate Experience Manager through monthly analysis of data and provided weekly report-outs on metrics for new hire surveys, the Careers site, social media channels, and candidate NPS
- Organized and hosted a Ceridian training event for interns, resulting in increased knowledge of the topic ‘Motivating for Innovation'
Education
Master of Science - Human Resources Management
University of Connecticut
Hartford, CT05.2020
Bachelor of Science - Business
Bay Path University
Longmeadow, MA05.2017
Skills
- Problem-solving aptitude
- Interpersonal Skills
- Relationship Building
- Analytical Thinking
- Excellent Communication
- Team Collaboration
- Self Motivation
- Proficient in Microsoft Office
Certification
Certified Professional in Human Resources (PHR), Human Resources Certification Institute - 9/06/2022
Timeline
Strategic Engagement Lead / PMO Specialist
Raytheon Technologies
08.2022 - Current
Rotational Leadership Development Sr. Associate
Raytheon Technologies
05.2020 - 07.2022
Talent Operations Sr. Associate
Raytheon Technologies
09.2019 - 04.2020
Talent Acquisition Associate
Collins Aerospace
06.2017 - 08.2019
Talent Acquisition Intern/Co-Op
Collins Aerospace
01.2016 - 05.2017
Master of Science - Human Resources Management
University of Connecticut
Bachelor of Science - Business
Bay Path University