Jackie Piedra
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Strategic Engagement Lead / PMO Specialist
Raytheon Technologies
08.2022 - Current
- Enhanced team productivity by implementing the Annual Compensation Planning model to support ACP related inquiries and transactions
- Improved customer satisfaction survey experience and response rates through extensive research of industry trends and collaboration with stakeholders
- Increased employee engagement through implementation of a personality testing initiative
- Optimized the delivery of a service catalog by launching a change management and communications plan
Rotational Leadership Development Sr. Associate
Raytheon Technologies
05.2020 - 07.2022
- 1st Rotation (HR Data Quality & Governance): Developed a communication strategy and change management plan for a RIF project, resulting in the successful transition of data quality work from the U.S. to an international team
- 2nd Rotation (Employee Experience): Enhanced the employee experience through implementation of a new virtual agent chatbot by negotiating and collaborating with global technology partners
- 3rd Rotation (Reporting & Insights): Consulted with reporting stakeholders by listening to feedback/pain-points and recommended updates to the reporting portfolio
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines
- Played a key role in driving business growth by identifying areas of improvement and presenting strategic recommendations to senior leadership
Talent Operations Sr. Associate
Raytheon Technologies
09.2019 - 04.2020
- Streamlined operational efficiency by implementing the HireVue Coordinate tool and created an efficient interview scheduling process for on-site, live video, and event interviews
- Trained recruiters, TA coordinators, and hiring managers on the new process/tools for completing interviews, resulting in improved skillsets and increased productivity
- Promptly resolved Talent Acquisition issues related to ATS system and process inquiries for candidates, recruiters, HRP's, and hiring managers
- Improved the candidate and employee experience through collaboration with external vendors (HireVue, ADP, Sterling) by recommending system enhancements and resolving system issues
Talent Acquisition Associate
Collins Aerospace
06.2017 - 08.2019
- Enhanced the candidate experience by implementing a new applicant tracking system (ADP Recruiting Management) for international locations and received a Level 2 Award for outstanding project management
- Provided virtual ATS training support to recruiters and HRP's at international locations and resolved system issues by troubleshooting and partnering with ADP; Received a Level 3 Award for customer focus
- Supported the implementation of Workday Recruiting as a Recruiting Captain for the US and Canada; Received an Excellence Award for Process Implementation
Talent Acquisition Intern/Co-Op
Collins Aerospace
01.2016 - 05.2017
- Developed strong relationships with universities to attract top-quality candidates for internships
- Assisted with the coordination/execution of diversity conferences and attended university career fairs for the Early Careers team; Received a Level 3 Award for outstanding contribution to workforce diversity
- Coordinated corporate events for INROADS students and analyzed survey results to drive process improvement for future events
- Supported the Candidate Experience Manager through monthly analysis of data and provided weekly report-outs on metrics for new hire surveys, the Careers site, social media channels, and candidate NPS
- Organized and hosted a Ceridian training event for interns, resulting in increased knowledge of the topic ‘Motivating for Innovation'
Education
Master of Science - Human Resources Management
University of Connecticut
Hartford, CT05.2020
Bachelor of Science - Business
Bay Path University
Longmeadow, MA05.2017
Skills
- Problem-solving aptitude
- Interpersonal Skills
- Relationship Building
- Analytical Thinking
- Excellent Communication
- Team Collaboration
- Self Motivation
- Proficient in Microsoft Office
Certification
Certified Professional in Human Resources (PHR), Human Resources Certification Institute - 9/06/2022
Timeline
Strategic Engagement Lead / PMO Specialist
Raytheon Technologies
08.2022 - Current
Rotational Leadership Development Sr. Associate
Raytheon Technologies
05.2020 - 07.2022
Talent Operations Sr. Associate
Raytheon Technologies
09.2019 - 04.2020
Talent Acquisition Associate
Collins Aerospace
06.2017 - 08.2019
Talent Acquisition Intern/Co-Op
Collins Aerospace
01.2016 - 05.2017
Master of Science - Human Resources Management
University of Connecticut
Bachelor of Science - Business
Bay Path University