Jackie Pike

• Routinely performs advanced or moderately complex pre-analytic specimen receiving and processing using proper safety protocols.
• Assists in distribution process, performing moderate complexity testing and pre-analytical work in specialized laboratory areas demonstrating proper safety procedures including sterile technique.
• Performs specimen receipt, identification verification, processing, and storage, processes and prepares any specimens to send-out to referral labs (Rochester), using lab automation, while maintaining positive patient identification throughout process.
• Actively partners in development of standard operating procedures (SOPs),
• Trains new team members or other colleagues needing assistance, triages specimens according to level of complexity and patient history.
• Performs order entry troubleshooting in laboratory computer system and electronic health record.
• Consistently retrieves and verifies patient identification on specimens using appropriate sources, conducts resolution of pre-analytic specimen-related issues.
• May respond to high volume of phone calls seeking laboratory testing/order information or add-ons.
• Learned and utilizes multiple computer software systems i.e. Epic, Soft ,Title 21, Microsoft Office, Teams, Powerpoint, Word and Zoom
• Works with minimal supervision and attention to detail is essential.

• Performed a variety of tasks requiring skills in phlebotomy, and general office to include customer service, clerical, and computer data entry.
• Organized and prioritized laboratory orders, for blood requests by TRAUMA, STATS, ASAP, TIMED, morning draws and routine, requests as received.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Operated hospital information system Epic to order cancel or add on requests by nurse or physician.
• Trained other medical personal in phlebotomy or laboratory techniques.
• Assisted supervisor in coordination of daily work assignments. Interfaced with nursing and physicians to resolve patients needs.

• Recorded and analyzed data to produce reports of results.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Participated in lab meetings and project samples for analysis by performing complex sample preparation tasks.
• Troubleshot and resolved equipment and process and documented safety standards to verify compliance.
• Operated and performed preventative maintenance on laboratory equipment and instruments.
• Trained and supervised junior technicians in laboratory protocol.

• Trained and demonstrated skills for Certified Nursing Assistant Testing
• Developed students through timed assessments to ensure proper comprehensive knowledge of techniques needed to pass exam.
• Analyzed and coached students to improve their process for 21 skill assessment exam by State Board Of Nursing.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Collaborated with upper management to implement continuous improvements and exceed team goals

Division Retail Manager Overland Park, KS 1995-1997

Training and Development Manager Lenexa, KS 1992-1994

Area sales Representative Minneapolis, MN 1988 -1991