Jackie Pike Gray
Phoenix,AZ
Summary
Customer-oriented Supervisor with 5 years experience steering and directing all aspects of operational functions and workflows. Participation in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control.Ten years hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success.
Overview
25
25
years of professional experience
Work History
Processing Technician
Mayo Clinic
Phoenix, AZ
05.2022 - Current
- Routinely performs advanced or moderately complex pre-analytic specimen receiving and processing using proper safety and quality protocols.
- Performs specimen receipt, identification verification, processing, and storage, processes and prepares any specimens to send-out to referral labs (Rochester), using lab automation, while maintaining positive patient identification throughout process.
- Actively partners in development of standard operating procedures (SOPs)
- Trains and mentors new team members or other colleagues needing assistance.
- Performs order entry troubleshooting in laboratory computer system and electronic health record.
- Responds to high volume of phone calls inquiring laboratory testing-order information.
- Utilizes multiple computer software systems i.e Epic, Soft, Title 21, Zoom, Microsoft Office: Teams, Word, PowerPoint, and Excel
- Works with minimal supervision and attention to detail is essential.
Phlebotomist
Honor Health Deer Valley
Phoenix
08.2020 - 05.2022
- Performed a variety of tasks requiring skills in phlebotomy, and general office to include customer service, clerical, and computer data entry
- Organized and prioritized laboratory orders, for blood requests by TRAUMA, STATS, ASAP, TIMED, morning draws and routine, requests as received
- Performed blood draws from patients veins by vacuum tube, syringe, or butterfly venipuncture methods
- Operated hospital information system Epic to order cancel or add on requests by nurse or physician
- Trained other medical personal in phlebotomy or laboratory techniques
- Assisted supervisor in coordination of daily work assignments
- Interfaced with nursing and physicians to resolve patients needs.
Senior Lab Assistant
Abrazo Scottsdale Campus
Phoenix, AZ
02.2015 - 08.2020
- Recorded and analyzed data to produce reports for results
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Participated in lab meetings and project samples for analysis by performing complex sample preparation tasks
- Troubleshot and resolved equipment and process and documented safety standards to verify compliance
- Operated and performed preventative maintenance on laboratory equipment and instruments
- Trained and supervised junior technicians in laboratory protocol.
CNA Skills Trainer
Accord Healthcare Institute
Phoenix, AZ
05.2014 - 11.2014
- Trained and demonstrated skills for Certified Nursing Assistant Testing
- Developed students through timed assessments to ensure proper comprehensive knowledge of techniques needed to pass exam
- Analyzed and coached students to improve their process for 21 skill assessment exam by the State Board Of Nursing.
Territory Sales Executive
G&K Services
Phoenix, AZ
05.2011 - 11.2013
- An $835 Million global market leader in the rental and branded identity apparel programs to include facility services
- Worked in collaboration with the District and General Sales Manager to always focus on satisfying customers by achieving outstanding quality, enriching brand image, and safety to drive the G&K Services profitable growth, customer promise, and core values
- Achieved 110% weekly revenue quotas through long term contract commitments
- Ensure the successful installation and transition of the accounts to the service team to include accurate and timely completion of all contracts.
Senior Territory Manager
SCA Tissue North America
Waukesha, WI
09.2002 - 10.2003
- Managed a $10 Million food service territory to provide customer service and manage inventory for profit and loss
- Presented distributor sales meetings to target food service and healthcare markets as well as office buildings and industrial facilities
- Provided value-added operator meetings for contract bid pricing for healthcare, foodservice, industrial, and retail.
Regional Account Manager
Reckitt Benckiser
Waukesha, WI
05.1999 - 09.2002
- An $873 Billion global manufacturer leader in health, household, and personal care sectors
- The US produces many of the flagship brands
- Large household names like Lysol, Air Wick, and Easy Off
- Managed 40 million professional in health household and personal care sectors
- Multi-state geographic territory to include WI, IL, IN, OH, MO, KS, FL, CA, to achieve entrepreneurship, take ownership, and perform team spirit commercial drive
- Presented sold and implemented the restroom cleaning Program for HMS Host toll plazas with the flagship brand Lysol- 101 locations
- Achieved Distributor's 'Vendor Rep of the Year Award' with major distributor during the first year of working with them and my first year in the commercial market
- Created and implemented a 'Distributor Sales Rep' Incentive Plan based on compensation to distributor sales rep sales performance, including market program and product training.
Education
Bachelor of Science (B.S.) - Marketing and Communications -
St. Cloud State Unniversity
Master of Business Administration (M.B.A.) - Human Resources Management -
Keller Graduate School of Management
Milwaukee, WISkills
- Problem-Solving Aptitude
- Multitasking
- Organizational Workflow Skills
- Self Motivation
- Time Management
- Professional Demeanor
- Staff Performance Management
- Operations Management
- Strategic Planning
- Inventory Control
- Schedule Development
- Process Monitoring and Improvement
- Training and Mentoring
- Staff and Attendance Development
- Policy Enforcement
- Staff Discipline
- Project Management
- Processes and procedures
Timeline
Processing Technician
Mayo Clinic
05.2022 - Current
Phlebotomist
Honor Health Deer Valley
08.2020 - 05.2022
Senior Lab Assistant
Abrazo Scottsdale Campus
02.2015 - 08.2020
CNA Skills Trainer
Accord Healthcare Institute
05.2014 - 11.2014
Territory Sales Executive
G&K Services
05.2011 - 11.2013
Senior Territory Manager
SCA Tissue North America
09.2002 - 10.2003
Regional Account Manager
Reckitt Benckiser
05.1999 - 09.2002
Bachelor of Science (B.S.) - Marketing and Communications -
St. Cloud State Unniversity
Master of Business Administration (M.B.A.) - Human Resources Management -
Keller Graduate School of Management