Jackie Powell
Reston,VA
Summary
Proven leader and skilled multitasker, adept in boosting operational efficiency and staff training at Vienna Pet Spaw. Excelled in enhancing customer satisfaction and maintaining high sanitation standards. Demonstrated exceptional problem-solving abilities and team leadership, achieving a significant increase in productivity.
Overview
13
13
years of professional experience
Work History
Back of House Manager/Professional Dog Bather
Vienna Pet Spaw
01.2024 - Current
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
- Developed strong rapport with staff members, fostering a positive work environment conducive to teamwork and productivity.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Reduced wait times for appointments through effective time management skills and efficient use of resources.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
- Kept cages, kennels,and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Family Babysitter
Self-employed
07.2014 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted older kids with homework, school projects and chores.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
- Taught children basic life skills, manners and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Animal Caretaker
Self-employeed
10.2011 - Current
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Assisted clients with physical therapy exercises.
- Facilitated transportation to and from appointments.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
- Collected, forwarded or signed for mail, packages, or home services.
- Set security system using passcode and kept appropriately armed while at property and away.
- Mitigated potential issues by proactively addressing any signs of stress or anxiety in pets under my care.
- Addressed any behavioral challenges presented by pets using positive reinforcement techniques grounded in patience understanding.
- Increased client retention through excellent communication, timely updates, and superior care for pets and properties.
- Resolved emergencies promptly by following established protocols or contacting appropriate professionals when necessary.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Cared for houseplants by frequently watering during owners' absence.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Communicated with homeowner via phone or text.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
Front Desk Receptionist/Shift Leader
The Animals House
07.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Provided basic technical support for front office equipment, minimizing downtime.
- Handled assignments independently with good judgement and critical thinking skills.
- Completed cash and credit card transactions accurately using POS software.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, and play yards neat and clean.
- Communicated professionally with pet owners via phone, email, and text.
- Enhanced facility cleanliness, minimizing risk of disease transmission among dogs in the facility.
Deck Supervisor/Swim Teacher
Big Blue Swim School
10.2021 - 05.2022
- Documented and reported safety-related concerns or incidents.
- Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations.
- Increased staff retention through regular training, performance evaluations, and targeted feedback sessions.
- Assisted in recruitment efforts to select skilled deckhands capable of meeting the demands of their roles efficiently.
- Resolved conflicts among crew members professionally, fostering a positive work environment conducive to teamwork.
- Reduced downtime and increased productivity with proactive identification of potential issues.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collected deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interceded between employees during arguments and diffused tense situations.
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
- Implemented creative approaches to teaching fundamental swimming techniques while keeping students engaged throughout the entire lesson process.
- Focused on individualized attention for each student in order to pinpoint areas needing improvement or further development.
- Enhanced swimmer safety by consistently monitoring pool activities and enforcing rules.
- Coordinated with other instructors to maintain a consistent curriculum across all Swim Teacher team members.
- Collaborated with fellow swim teachers, sharing teaching strategies and techniques for continuous improvement.
- Contributed to a positive and nurturing learning environment by actively participating in staff meetings, sharing best practices, and offering support to fellow swim teachers.
- Led group classes as well as private lessons, accommodating diverse learning styles and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Took notes strengths and weaknesses of each child in class to track progress.
- Assisted with marketing and promoting of classes and services.
Lifeguard Manager/
Premier Aquatics
05.2021 - 09.2021
- Streamlined facility operations by establishing clear communication channels between staff members.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Implemented risk assessment procedures to identify potential hazards and minimize accidents at the facility.
- Reduced response times to emergencies with regular drills and performance evaluations.
- Tested and maintained water quality with periodic sampling.
- Ensured compliance with all relevant regulations and industry standards by conducting regular audits of operational procedures.
- Conducted thorough investigations into incidents, providing recommendations for improved safety measures.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Oversaw recruitment and training of new lifeguards, ensuring high standard of competency and professionalism.
- Entered water immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Arch Academy
Homeschool05.2021
Skills
Sanitation Standards
Staff Training
Quality Assurance
Customer Service
Time Management
Reliable and Responsible
Multitasking
Attention to Detail
Problem-solving abilities
Team Leadership
Operational Efficiency
Task Prioritization
Self Motivation
Timeline
Back of House Manager/Professional Dog Bather
Vienna Pet Spaw
01.2024 - Current
Front Desk Receptionist/Shift Leader
The Animals House
07.2022 - 01.2023
Deck Supervisor/Swim Teacher
Big Blue Swim School
10.2021 - 05.2022
Lifeguard Manager/
Premier Aquatics
05.2021 - 09.2021
Family Babysitter
Self-employed
07.2014 - Current
Animal Caretaker
Self-employeed
10.2011 - Current
High School Diploma -
Arch Academy
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