Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
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Jackie Ramirez

La Puente,CA

Summary

Adept at creating memorable dining experiences, I honed my skills in conflict resolution and efficient service at Buffalo Wild Wings. Demonstrating a knack for quick learning and reliable communication, I ensured guest satisfaction and operational excellence. My background encompasses both kitchen and front-of-house operations, showcasing a blend of technical proficiency and interpersonal acumen.

Overview

10
10
years of professional experience

Work History

HOH

Buffalo Wild Wings
City Of Industry
04.2023 - Current
  • Prepared and cooked menu items according to BWW standards
  • Ensured proper portion control, seasoning, and presentation of food
  • Communicated effectively with team members to ensure a smooth service
  • Completed three days of training to gain my certification

Buffalito

Buffalo Wild Wings
Downey
02.2017 - Current
  • Strived to create the ultimate guest experience for sports fans.
  • Managed guest check-in and seating efficiency as a "quarterback"
  • Maintained cleanliness in guest seating and rest areas throughout my shift.
  • Stocked and replenished dining amenities, and cleaning supplies.
  • Collaborated with team members to ensure daily operations.
  • Adhere to company standards and operational guidelines.

Server

Buffalo Wild Wings
Downey
06.2015 - Current
  • Addressed guest inquiries, concerns, and special requests to ensure satisfaction
  • Processed payment, handled cash, and credit transactions accurately using POS systems
  • Made every client feel heard and satisfied with their dining experience
  • Assisted in opening and closing duties including set up and cleaning
  • Followed food safety and sanitation guidelines to ensure a safe dining experience

Education

high school diploma -

Santa Fe High School
Santa Fe Springs, CA
06-2016

Skills

  • Personable
  • Reliablel communication
  • Conflict Resolution and Problem-Solving Skills
  • Able to grasp new concepts quickly and efficiently

References

  • Jackie Marin, Former Mentor, Cosmetica Latina, (562) 346-8265
  • Rogelio Ramirez, Mentor, (949) 306-3394
  • Consuelo Rivera, Business Owner, Connie’s Barber Shop, (626) 917-0070

Leadership Experience

I came to America at twelve years of age and took over the responsibilities of my household. I assisted my single-mother in daily chores such as laundry, dishes, and cleaning. As I grew older the tasks became more important. Working a part time job in high school to assist with the bills. My mother has instilled a valuable work ethic in me.

Timeline

HOH

Buffalo Wild Wings
04.2023 - Current

Buffalito

Buffalo Wild Wings
02.2017 - Current

Server

Buffalo Wild Wings
06.2015 - Current

high school diploma -

Santa Fe High School

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Jackie Ramirez