Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jackie Ramirez

Vernonia,Oregon

Summary

Dynamic Food & Beverage Manager with a proven track record at Quail Valley Golf Course, excelling in menu development and event coordination. Enhanced customer satisfaction through innovative offerings and effective team training. Skilled in operations management and cost controls, driving efficiency while maintaining high sanitation standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food & Beverage Manager

Quail Valley Golfcourse
06.2024 - 03.2025
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Organized successful special events that contributed to increased sales figures.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.

Food & Beverage Manager

Diamond Woods Golf Course
02.2020 - 10.2023
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed comprehensive waste reduction program, significantly decreasing costs and contributing to sustainability goals.
  • Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
  • Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.

Deli Manager

Beach Hut Deli
02.2013 - 06.2018
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.

Education

High School Diploma -

Horizon Instructional Systems
Lincoln

Skills

  • Food and beverage operations
  • Menu development
  • Sanitation standards
  • Food presentation
  • Operations management
  • Event coordination
  • Scheduling
  • Supply ordering and management
  • Scheduling staff
  • Cost controls
  • Managing reservations and large parties
  • Liquor law compliance
  • Teamwork and collaboration

Certification

-OLCC Certification

-Oregon Food Handler's Card

Timeline

Food & Beverage Manager

Quail Valley Golfcourse
06.2024 - 03.2025

Food & Beverage Manager

Diamond Woods Golf Course
02.2020 - 10.2023

Deli Manager

Beach Hut Deli
02.2013 - 06.2018

High School Diploma -

Horizon Instructional Systems

Similar Profiles

CREATE PROFILE
Jackie Ramirez